Luxury Restaurant Host: Warm Welcome & VIP Seating

Accor; Dubai; On-site; AED 56,000 - 84,000; Full time

Job summary

Rixos Premium Dubai, Josephine restaurant, seeks an elegant, warm and confident Restaurant Receptionist (Hostess) to be the first and last point of contact for guests. You will set the tone for the Josephine experience from reservation to departure.

The role emphasizes welcoming guests, managing bookings, and coordinating with management and service staff to maintain an outstanding guest journey in a luxury setting overlooking the Arabian Gulf.

Qualifications

• Experience as Restaurant Hostess, Receptionist or Guest Relations professional within a premium restaurant, luxury hotel, beach club or lifestyle hospitality concept.
• Experience with restaurant reservation systems such as SevenRooms, OpenTable or similar platforms is highly desirable.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Excellent grooming and professional presentation.
• Fluency in English is essential.
• Additional languages, particularly Russian, Arabic, French, or Turkish languages, are an advantage.
• Previous experience within the UAE luxury dining market is desirable.

Responsibilities

• Welcome every guest warmly and create an immediate sense of recognition and hospitality.
• Manage restaurant reservations, enquiries, confirmations and special requests accurately and professionally.
• Maintain an organised and effective seating plan to maximise restaurant capacity while protecting the guest experience.
• Coordinate closely with restaurant management and the service team regarding table availability, guest preferences and expected arrivals.
• Manage waiting guests professionally during peak periods and provide realistic updates regarding table availability.
• Maintain accurate guest profiles, preferences and reservation notes within the restaurant reservation system.
• Recognise returning guests, VIPs and special occasions and communicate relevant information to the operational team.
• Handle telephone, email and online enquiries with professionalism and confidence.
• Provide guests with accurate information regarding menus, operating hours, dress codes, events and restaurant experiences.
• Escort guests to their tables and ensure a smooth handover to the service team.
• Support guest relationship and database-building initiatives.
• Maintain an immaculate reception and entrance area.
• Assist with guest feedback and ensure concerns are communicated quickly to restaurant management.

Job description

Rixos Premium Dubai, Josephine restaurant, seeks an elegant, warm and confident Restaurant Receptionist (Hostess) to be the first and last point of contact for guests. You will set the tone for the Josephine experience from reservation to departure.

The role emphasizes welcoming guests, managing bookings, and coordinating with management and service staff to maintain an outstanding guest journey in a luxury setting overlooking the Arabian Gulf.