Luxury Restaurant Captain: Lead Service & Guest Experience

Rosewood Hotel Group; Abu Dhabi; On-site; AED 200,880 - 334,800; Full time

Benefits offered by this job

Medical coverage

Paid time off

Complimentary room nights

Learning & development

Global career opportunities

Parental leave

Job summary

Rosewood Abu Dhabi is seeking a Restaurant Captain in the Food & Beverage team. Reporting to the Assistant Manager - Outlet, you will lead the restaurant floor, guide service associates, and ensure seamless guest experiences with Rosewood and LQA standards.

You will oversee day-to-day operations, conduct team briefings, coach staff, monitor guest satisfaction, and maintain cleanliness and product knowledge.

Qualifications

• Supervisory experience in restaurant or luxury hospitality.
• Fluency in English; additional language skills are an advantage.
• Strong leadership and ability to motivate and develop team members.
• Excellent organizational abilities in a fast-paced environment.
• Solid understanding of restaurant operations, service standards and POS systems.

Responsibilities

• Lead and support restaurant operations during service, ensuring exceptional guest experiences and adherence to Rosewood and LQA standards.
• Conduct team briefings, manage floor assignments and coordinate service flow to maintain operational excellence.
• Coach, train, and guide service associates, fostering a culture of continuous improvement and accountability.
• Monitor guest satisfaction, proactively address concerns and ensure effective service recovery when required.
• Maintain high standards of cleanliness, presentation, product knowledge and operational readiness throughout the outlet.
• Support outlet performance through effective scheduling, inventory awareness and attention to revenue opportunities.

Skills

Leadership

Team development

Guest service

Operational excellence

English fluency

Tools

POS systems

Job description

Rosewood Abu Dhabi is seeking a Restaurant Captain in the Food & Beverage team. Reporting to the Assistant Manager - Outlet, you will lead the restaurant floor, guide service associates, and ensure seamless guest experiences with Rosewood and LQA standards.

You will oversee day-to-day operations, conduct team briefings, coach staff, monitor guest satisfaction, and maintain cleanliness and product knowledge.