Luxury Resort Laundry – Assistant Manager, Guest Experience

Atlantis Resorts; Dubai; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Food & beverage privileges

Discounted rates at Kerzner properties

Health insurance (including dental)

Annual flights home

Life insurance

Incentive program

Colleague wellness initiatives

Job summary

Atlantis Resorts in Dubai is hiring an Assistant Manager, Laundry to support daily Guest Laundry operations and uphold exemplary service standards. You will help manage the laundry workflow, ensure quality checks, and contribute to a seamless guest experience in a luxury setting.

The role requires a bachelor’s degree in Hospitality Management or equivalent and at least 2 years in a similar luxury-property position.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Minimum 2 years in a similar position within a luxury property.
• Strong passion for customer service and willingness to learn across resort operations.

Responsibilities

• Assist the Manager, Laundry in day-to-day Guest Laundry operations.
• Ensure guest laundry processes meet Forbes standards with quality checks.
• Demonstrate customer service excellence and support across resort operations.
• Collaborate with teams to maintain smooth laundry workflows and guest satisfaction.

Skills

Customer service

Leadership

Communication

Education

Bachelor's degree in Hospitality Management or related field

Job description

Atlantis Resorts in Dubai is hiring an Assistant Manager, Laundry to support daily Guest Laundry operations and uphold exemplary service standards. You will help manage the laundry workflow, ensure quality checks, and contribute to a seamless guest experience in a luxury setting.

The role requires a bachelor’s degree in Hospitality Management or equivalent and at least 2 years in a similar luxury-property position.