Luxury Resort Kiosk Sales and Guest Experience Associate

Atlantis; Dubai; On-site; AED 50,000 - 78,000; Full time

Job summary

Atlantis Resorts Dubai is seeking a Resort Kiosk Representative to assist guests with attraction bookings, reservations, and sales at kiosks within Atlantis, The Palm. The role focuses on delivering five-star service while promoting marine attractions, waterpark experiences, and cabana rentals to international guests.

You will handle reservations, payments, and upsell opportunities, maintaining accurate records and providing detailed product information.

Qualifications

• High school degree required.
• Fluent English communication.
• Experience in B2C sales and guest services.

Responsibilities

• Welcome guests and identify their requirements through attentive conversation.
• Recommend resort experiences that match guest interests, schedules, and preferences.
• Promote marine interactions, waterpark activities, cabana rentals, and related resort products.
• Process attraction reservations and sales accurately.
• Handle internal bookings from Guest Services and VIP Services.
• Maintain accurate sales, order, and booking records in resort systems.

Skills

B2C sales

Guest service

Upselling

Reservation systems

Customer service

Multilingual guest interaction

Education

High school degree

Tools

Galaxy

eGalaxy

iOS systems

Job description

Atlantis Resorts Dubai is seeking a Resort Kiosk Representative to assist guests with attraction bookings, reservations, and sales at kiosks within Atlantis, The Palm. The role focuses on delivering five-star service while promoting marine attractions, waterpark experiences, and cabana rentals to international guests.

You will handle reservations, payments, and upsell opportunities, maintaining accurate records and providing detailed product information.