Luxury Resort Host: Premier Guest Experience

Ennismore; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Competitive package

Career development opportunities

Job summary

Banyan Tree Dubai invites a Resort Host to craft a warm, personalised guest experience from arrival to departure. You will blend efficient front office service with attentiveness to individual preferences, ensuring guests feel genuinely cared for throughout their stay.

Experience in luxury hospitality, Opera PMS familiarity, and strong English communication are essential. Applicants should be flexible to shifts and eager to contribute to a high-end guest experience at this iconic island-style

Qualifications

• Previous experience in front office or guest services, preferably within a luxury hotel.
• Hospitality qualification is an advantage.
• Familiarity with Opera or a similar property management system is preferred.
• Strong spoken and written English; additional languages are an advantage.
• Warm communication style and confident interpersonal skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Understanding of front office billing, payment handling and service standards.

Responsibilities

• Welcome guests warmly and deliver personalised service in line with Banyan Tree standards.
• Anticipate guest needs, recognise preferences and occasions, and arrange thoughtful touches.
• Share recommendations on resort facilities, dining, wellness experiences and local attractions.
• Handle guest enquiries and concerns with care, resolving issues within authority and escalating as needed.
• Manage check-in/check-out efficiently, review reservations and guest preferences for accuracy.
• Coordinate with Housekeeping, Concierge and other departments to fulfil requests and maintain records.
• Identify opportunities to recommend room upgrades and resort experiences and explain charges clearly.

Skills

Front office experience

Guest services

Opera PMS

English proficiency

Education

Hospitality qualification

Tools

Opera PMS

Job description

Banyan Tree Dubai invites a Resort Host to craft a warm, personalised guest experience from arrival to departure. You will blend efficient front office service with attentiveness to individual preferences, ensuring guests feel genuinely cared for throughout their stay.

Experience in luxury hospitality, Opera PMS familiarity, and strong English communication are essential. Applicants should be flexible to shifts and eager to contribute to a high-end guest experience at this iconic island-style