Guest Experience Director – Luxury Front Office

Banyan Tree Dubai; Dubai; Sur place; AED 391 000 - 614 000; Plein temps

Résumé du poste

Banyan Tree Dubai is seeking a Front Office Manager to lead all front office operations, ensuring seamless guest experiences across reception, concierge, guest services and reservations. You will drive personalised service, operational excellence, and strong team performance in a luxury hotel setting.

You will work closely with Revenue Management and Reservations to optimise occupancy and rate strategy, while maintaining brand standards and SOPs.

Qualifications

• Minimum 5 years’ experience in front office operations within luxury hotels/resorts.
• At least 2 years in a supervisory/managerial role.
• Strong understanding of hospitality front office systems (e.g., Opera or similar PMS).

Responsabilités

• Lead and manage daily front office operations (reception, arrivals/departures, guest services, concierge).
• Ensure warm, efficient and personalised welcome for every guest in line with Banyan Tree service standards.
• Monitor and enhance service delivery by anticipating and exceeding guest expectations.
• Handle guest feedback and resolve escalations in a timely and professional manner.

Connaissances

Front office leadership

Guest service orientation

Communication skills

Team development

Revenue awareness

Outils

Opera PMS

Description du poste

Banyan Tree Dubai is seeking a Front Office Manager to lead all front office operations, ensuring seamless guest experiences across reception, concierge, guest services and reservations. You will drive personalised service, operational excellence, and strong team performance in a luxury hotel setting.

You will work closely with Revenue Management and Reservations to optimise occupancy and rate strategy, while maintaining brand standards and SOPs.