Luxury Resort Front Desk & Concierge Specialist

Accor Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality group in Dubai seeks a Front Desk Agent to provide exemplary service to guests at the hotel. Responsibilities include greeting guests, managing check-ins, handling inquiries, and maintaining front desk operations. Candidates should have a diploma in hospitality management and preferably some customer service experience. Excellent English communication skills are essential, and knowledge of additional languages is advantageous. Enjoy working in a dynamic team environment in a vibrant location.

Qualifications

• Fresher or Minimum 6 months to 1 year of relevant experience.
• Ability to speak other languages will be an advantage.

Responsibilities

• Greet and welcome guests, ensuring a smooth check-in process.
• Assist guests with inquiries, requests, and concerns.
• Manage room assignments and guest accounts accurately.
• Coordinate with departments to fulfill guest needs.
• Handle reservation modifications and cancellations.

Skills

Excellent reading, writing and oral proficiency in English language

Good communication and customer contact skills

Service oriented

Teamwork

Education

Diploma in Tourism / Hospitality Management

Job description

A luxury hospitality group in Dubai seeks a Front Desk Agent to provide exemplary service to guests at the hotel. Responsibilities include greeting guests, managing check-ins, handling inquiries, and maintaining front desk operations. Candidates should have a diploma in hospitality management and preferably some customer service experience. Excellent English communication skills are essential, and knowledge of additional languages is advantageous. Enjoy working in a dynamic team environment in a vibrant location.