Luxury Residences Experience Coordinator

IHG Hotels & Resorts; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

Six Senses The Palm, Dubai is seeking a Residences Liaison to deliver exceptional experiences for homeowners and guests. You will support the Director of Residences with communications, events, and engagement initiatives.

You will maintain accurate homeowner records, coordinate events, and help onboard new owners while aligning with LQA standards and Six Senses values. This role requires strong organization and English communication skills in a luxury setting.

Qualifications

• Bachelor’s degree in hospitality or business management with 3+ years in luxury hospitality operations.
• Strong organizational and project coordination skills.
• Experience in event coordination and drafting communications.
• Excellent written and verbal English communication.
• Organized, detail-oriented and proactive.

Responsibilities

• Assist the Director of Residences with newsletters, updates, and notices for homeowners.
• Maintain homeowner contact lists and communication records.
• Support reports, presentations, and HOA documentation.
• Track owner feedback from surveys, calls, and meetings.
• Coordinate owner events, wellness activities, and social gatherings.
• Design and distribute event invitations and post-event communications.
• Foster connections with owners to build community.
• Support onboarding for new owners and welcome packs.
• Collaborate on initiatives to enhance owner engagement and satisfaction.
• Ensure adherence to LQA standards across residences.

Skills

Organizational skills

Project coordination

Event coordination

Written & verbal communication

English language proficiency

Team collaboration

Education

Bachelor’s degree in hospitality or business management

Tools

Microsoft Office Suite

Outlook

PMS platforms

Residential Portals

Job description

Six Senses The Palm, Dubai is seeking a Residences Liaison to deliver exceptional experiences for homeowners and guests. You will support the Director of Residences with communications, events, and engagement initiatives.

You will maintain accurate homeowner records, coordinate events, and help onboard new owners while aligning with LQA standards and Six Senses values. This role requires strong organization and English communication skills in a luxury setting.