Luxury Residences Community & Events Liaison

IHG; United Arab Emirates; On-site; AED 167,000 - 246,000; Full time

Job summary

Six Senses The Palm, Dubai is seeking a Residences Liaison to support the Director of Residences by coordinating communications, events, and homeowner services. You will maintain homeowner records, prepare newsletters, and assist with HOA documentation.

The role requires a bachelor’s degree in hospitality or business, at least three years in a luxury operation, strong organizational and communication skills, event coordination experience, and proficiency with MS Office, PMS systems, and

Qualifications

• Bachelor’s degree in hospitality or business management with at least three years in a luxury hospitality operational role.
• Strong organizational and project coordination skills.
• Experience in event coordination and communication drafting.
• Strong written and verbal communication in English.
• Organized, detail-oriented with good follow-through.
• Proficient in Microsoft Office Suite / Outlook and hotel systems including PMS platforms and Residential Portals.

Responsibilities

• Assist the Director of Residences with newsletters, updates, and notices for homeowners.
• Maintain accurate homeowner contact lists, preferences, and communication records.
• Support in the preparation of reports, presentations, and HOA/committee documentation.
• Track and compile owner feedback from surveys, calls, and meetings.
• Coordinate logistics for owner events, wellness activities, sustainability workshops, and social gatherings.
• Design and distribute event invitations, calendars, and post-event communications.
• Foster connections between owners to build community and belonging.
• Support onboarding and orientation programs for new owners (welcome packs, guides, contact points).
• Collaborate with the Director of Residences on initiatives to enhance owner engagement and satisfaction.
• Review areas of residences to ensure adherence to LQA standards.
• Follow up on action items from HOA meetings and owner feedback.
• Maintain organized filing systems for all communications and initiatives.
• Support the Chief Concierge and rejuvenation of the residential experience.
• Provide coverage for Residences Concierge Supervisor during vacations as needed.
• Track homeowner payments related to dues, fees, or special assessments.
• Prepare summaries or reminders for owners regarding financial responsibilities.

Skills

Organizational skills

Project coordination

Event coordination

Communication skills

English proficiency

Attention to detail

Team player

Education

Bachelor’s degree in hospitality or business management

Tools

Microsoft Office

PMS systems

Residential Portals

Job description

Six Senses The Palm, Dubai is seeking a Residences Liaison to support the Director of Residences by coordinating communications, events, and homeowner services. You will maintain homeowner records, prepare newsletters, and assist with HOA documentation.

The role requires a bachelor’s degree in hospitality or business, at least three years in a luxury operation, strong organizational and communication skills, event coordination experience, and proficiency with MS Office, PMS systems, and