Luxury Residences Concierge & Guest Experience Coordinator

Bulgari Hotels and Resorts; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

Bulgari Hotels and Resorts in Abu Dhabi is seeking a guest service professional to respond to guest requests, provide information, and coordinate with hotel departments to ensure satisfaction.

The role emphasizes clear communication, teamwork, and maintaining professional appearance while upholding company standards. Training and equal opportunity are highlighted in the employer's stance.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact appropriate individual or department to resolve guest call, request, or problem.
• Review shift logs and document pertinent information in logbooks.

Skills

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Education

High school diploma or G.E.D.

Job description

Bulgari Hotels and Resorts in Abu Dhabi is seeking a guest service professional to respond to guest requests, provide information, and coordinate with hotel departments to ensure satisfaction.

The role emphasizes clear communication, teamwork, and maintaining professional appearance while upholding company standards. Training and equal opportunity are highlighted in the employer's stance.