Luxury Concierge: Premier Guest Experience

Bvlgari Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Bulgari Hotels & Resorts in Dubai invites a dedicated guest services professional to respond to guest requests, coordinate arrangements, and provide information about local amenities and events. You will interact with guests to ensure satisfaction, coordinating with departments and providers to resolve requests with professional communication and care.

This non-management, full-time role emphasizes service excellence, adherence to brand standards, and privacy protection.

Responsibilities

• Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact appropriate individual or department to resolve guest call, request, or problem.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Monitor club lounge for seating availability, service, safety, and well-being of guests.
• Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Education

High school diploma or G.E.D. equivalent

Job description

Bulgari Hotels & Resorts in Dubai invites a dedicated guest services professional to respond to guest requests, coordinate arrangements, and provide information about local amenities and events. You will interact with guests to ensure satisfaction, coordinating with departments and providers to resolve requests with professional communication and care.

This non-management, full-time role emphasizes service excellence, adherence to brand standards, and privacy protection.