Cluster Reservations Supervisor - InterContinental Hotel & Residences Abu Dhabi

InterContinental Hotels Group; Abu Dhabi; On-site; AED 201,000 - 335,000; Full time

Job summary

InterContinental Hotels Group is seeking a Cluster Reservations Supervisor for its Abu Dhabi hotel and residences. The role oversees reservations operations, ensuring accurate bookings and strong guest service, while guiding the reservations team to maximise occupancy and revenue.

The successful candidate will manage availability, rates, and forecasts, coordinate with Front Office, Sales and Revenue Management, and maintain records in line with brand standards.

Qualifications

• Previous experience in hotel reservations, preferably in a supervisory role within a luxury hotel environment.
• Strong knowledge of hotel reservation systems and distribution channels.
• Good understanding of room inventory management, rate structures, and revenue optimisation.
• Excellent communication, organisational, and problem-solving skills.
• A guest-focused approach with strong attention to detail.
• The ability to lead a team, manage priorities, and work effectively in a fast-paced environment.
• Proficiency in English; additional languages will be an advantage.

Responsibilities

• Supervise the daily reservations operations, ensuring all bookings are handled accurately and efficiently.
• Lead, guide, and support the reservations team to deliver exceptional guest service.
• Monitor room availability, rates, booking patterns, and reservation forecasts to maximise occupancy and revenue opportunities.
• Ensure all reservations, amendments, cancellations, and guest requests are processed accurately and in a timely manner.
• Coordinate closely with the Front Office, Sales, Revenue Management, and other departments to ensure seamless guest experiences.
• Handle guest enquiries, special requests, and reservation-related concerns professionally.
• Maintain accurate reservation records and ensure compliance with hotel policies and brand standards.
• Support team training, performance monitoring, and continuous improvement of reservations procedures.
• Ensure effective communication and coordination between the hotel and residences reservations operations.

Skills

Hotel reservations

Supervisory experience

Reservations systems

Inventory management

Revenue optimisation

Communication

Organisational skills

Problem-solving

Team leadership

English proficiency

Job description

At InterContinental Hotel & Residences Abu Dhabi, we create unforgettable experiences through heartfelt service and genuine hospitality. We are looking for a passionate and detail-oriented Cluster Reservations Supervisorto join our team and support our reservations operations across the hotel and residences.

A little taste of your day-to-day:

Every day is different, but you will mainly be responsible for:

• Supervise the daily reservations operations, ensuring all bookings are handled accurately and efficiently.
• Lead, guide, and support the reservations team to deliver exceptional guest service.
• Monitor room availability, rates, booking patterns, and reservation forecasts to maximise occupancy and revenue opportunities.
• Ensure all reservations, amendments, cancellations, and guest requests are processed accurately and in a timely manner.
• Coordinate closely with the Front Office, Sales, Revenue Management, and other departments to ensure seamless guest experiences.
• Handle guest enquiries, special requests, and reservation-related concerns professionally.
• Maintain accurate reservation records and ensure compliance with hotel policies and brand standards.
• Support team training, performance monitoring, and continuous improvement of reservations procedures.
• Ensure effective communication and coordination between the hotel and residences reservations operations.

What we need from you:

• Previous experience in hotel reservations, preferably in a supervisory role within a luxury hotel environment.
• Strong knowledge of hotel reservation systems and distribution channels.
• Good understanding of room inventory management, rate structures, and revenue optimisation.
• Excellent communication, organisational, and problem-solving skills.
• A guest-focused approach with strong attention to detail.
• The ability to lead a team, manage priorities, and work effectively in a fast-paced environment.
• Proficiency in English; additional languages will be an advantage.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the teamthe room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeingframework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.