Luxury Reservations & Guest Experience Agent

fourseasons; Dubai; On-site; AED 89,000 - 156,000; Full time

Benefits offered by this job

Tax-free salary

Accommodation with meals

Transportation to work

Medical & life insurance

Annual leave & end-of-service

Fitness & recreation

Career development

Global career growth

Job summary

The Four Seasons Hotel DIFC in Dubai is seeking a guest-focused hospitality professional to manage restaurant reservations, calls, emails, and guest inquiries with poise and professionalism. You will help ensure reservation accuracy, coordinate VIP arrivals, and build relationships with guests to identify new business opportunities.

You bring a high school diploma or equivalent, strong communication and multitasking abilities, and prior experience in a luxury hotel or hospitality setting.

Qualifications

• Strong communication and guest service skills.
• Experience in luxury hotel, restaurant, or hospitality setting preferred.
• Excellent organizational skills with attention to detail.

Responsibilities

• Manage restaurant reservations, calls, emails, and guest inquiries professionally.
• Ensure reservation accuracy and oversee daily booking activities, including VIP arrivals.
• Build relationships with guests and identify new business opportunities.
• Support outlet revenue growth through sales initiatives and guest engagement.
• Monitor guest satisfaction, service quality, and assist with complaint resolution.
• Collaborate with operational teams and provide on-the-floor support during peak periods.
• Stay informed on market trends and competitors to support business performance.

Skills

Strong communication

Guest service

Organizational skills

Multitasking

Education

High school diploma or equivalent

Job description

The Four Seasons Hotel DIFC in Dubai is seeking a guest-focused hospitality professional to manage restaurant reservations, calls, emails, and guest inquiries with poise and professionalism. You will help ensure reservation accuracy, coordinate VIP arrivals, and build relationships with guests to identify new business opportunities.

You bring a high school diploma or equivalent, strong communication and multitasking abilities, and prior experience in a luxury hotel or hospitality setting.