Luxury Outlet Manager: Lead People, Profit & Experience

Al Wathba Investment L.L.C; Dubai; On-site; AED 250,000 - 420,000; Full time

Job summary

Anantara The Palm Dubai Resort is a luxury property where service excellence defines the guest experience. We seek a Training Manager to elevate department training, lead programs and partner with hotel leadership to raise service standards.

You will forecast staffing needs, manage budgets, coach managers, ensure safety and sanitation, and foster a collaborative, high-performance culture among Associates.

Qualifications

• Experience in hotel or hospitality training and development.
• Ability to design and deliver department-wide training programs.
• Strong stakeholder management within a luxury hotel environment.

Responsibilities

• Identify training needs and develop and deliver required training for department employees.
• Support the training of Departmental Trainers to improve service levels.
• Forecast staffing and training requirements to meet business needs.
• Be responsible for budgeting, accounting and billing procedures in outlets.
• Develop plans with hotel management for marketing outlets and promote incentive programs.

Job description

Anantara The Palm Dubai Resort is a luxury property where service excellence defines the guest experience. We seek a Training Manager to elevate department training, lead programs and partner with hotel leadership to raise service standards.

You will forecast staffing needs, manage budgets, coach managers, ensure safety and sanitation, and foster a collaborative, high-performance culture among Associates.