Luxury In-Room Dining Specialist

Raffles Hotels & Resorts; Dubai; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

Discounted stays across properties

Complimentary upgrades

Dining and wellness discounts

Job summary

Raffles Dubai is seeking a dedicated In Room Dining Server to deliver an exceptional luxury F&B experience for our guests. You will uphold grooming standards and apply LQA while ensuring personalized recommendations and accurate order handling in alignment with Outlet leadership.

With at least 2 years in Food & Beverage within a 5-star setting, you will coordinate with culinary and hotel departments to maintain seamless IRD operations and guest satisfaction.

Qualifications

• Hospitality Studies is preferable
• Strong reading, writing and oral proficiency in the English language
• A second foreign language is a plus

Responsibilities

• Uphold grooming, discipline, punctuality, and professional conduct standards at all times.
• Consistently apply LQA and Outlet service standards while maintaining operational efficiency and delivering Service Excellence.
• Maintain knowledge of the menu, ingredients, preparation methods, beverages, allergens, and dietary requirements to provide accurate information and personalized recommendations.
• Address guests by name and recognize VIP/repeat guests, communicating preferences to Outlet Leadership and updating Opera when required.
• Conduct guest satisfaction checks, respond to feedback professionally, and report complaints or issues to Outlet Leadership per escalation procedures.
• Maintain knowledge of all hotel outlets, facilities, and services to assist guests effectively.
• Answer IRD calls promptly and professionally in the absence of the Order Taker, following etiquette and greetings.
• Record and confirm guest orders, clarify special requests, and communicate dietary requirements to the kitchen.
• Recommend suitable dishes, beverages, and accompaniments to enhance the guest experience and support revenue targets.
• Prepare and deliver orders using trays and trolleys, ensuring correct setup, accuracy, quality, temperature, and presentation.
• Deliver orders within service timelines, respecting guest privacy and room-entry protocols.
• Present orders professionally in guest rooms, explain setup, and confirm guest satisfaction.
• Follow procedures for order clearance, tray/trolley removal, and cleaning of used equipment.
• Manage special requests and delays promptly, keeping guests and team members informed and escalating unresolved concerns.
• Coordinate with Culinary, Front Office, Housekeeping, Stewarding, Engineering, and other departments for seamless IRD operations.
• Complete opening, closing, and side duties with accurate checklists.
• Maintain knowledge of beverages and ensure correct preparation and presentation.
• Maintain clean, organized workstations, pantries, service equipment, and trolleys according to hygiene standards.
• Liaise with Housekeeping, Stewarding, and Engineering on cleanliness and equipment issues.
• Participate in monthly equipment inventories and report discrepancies to minimize waste and mishaps.
• Complete departmental paperwork, logs, and reports accurately and on time.
• Handle cash, billing, and financial transactions with integrity and compliance.
• Support colleagues across the Outlet and other Food & Beverage operations during peak periods.

Skills

English proficiency

Guest service

Hospitality mindset

Education

Hospitality Studies

Job description

Raffles Dubai is seeking a dedicated In Room Dining Server to deliver an exceptional luxury F&B experience for our guests. You will uphold grooming standards and apply LQA while ensuring personalized recommendations and accurate order handling in alignment with Outlet leadership.

With at least 2 years in Food & Beverage within a 5-star setting, you will coordinate with culinary and hotel departments to maintain seamless IRD operations and guest satisfaction.