Luxury F&B Server — Guest Experience Lead

AccorHotels Middle East; Abu Dhabi; On-site; AED 61,000 - 95,000; Full time

Benefits offered by this job

Complimentary upgrades

Discounted stays across Raffles & Fair

Wellness discounts

Job summary

Raffles Dubai is seeking a guest-focused Waitress to deliver a luxury F&B experience in the hotel’s lobby lounge. You will work with colleagues to meet service standards, upsell offerings, and ensure guest satisfaction in a fast-paced, five-star setting.

The role requires strong English communication, impeccable grooming, and 2+ years in Food & Beverage within luxury hospitality. A proactive, team-oriented attitude will be essential to success.

Qualifications

• Hospitality studies is preferable.
• Strong reading, writing and oral proficiency in English.
• A second foreign language is a plus.

Responsibilities

• Uphold discipline, grooming standards, and punctuality.
• Demonstrate strong knowledge of LQA standards and ensure compliance.
• Maintain knowledge of menu, ingredients, and preparation methods to describe dishes and provide informed recommendations.
• Provide personalized service and upsell to guests.
• Collaborate with Housekeeping, Stewarding, and Engineering to maintain cleanliness and hygiene.

Skills

Guest-focused

Interpersonal skills

Communication skills

Grooming standards

Education

Hospitality Studies (preferred)

Job description

Raffles Dubai is seeking a guest-focused Waitress to deliver a luxury F&B experience in the hotel’s lobby lounge. You will work with colleagues to meet service standards, upsell offerings, and ensure guest satisfaction in a fast-paced, five-star setting.

The role requires strong English communication, impeccable grooming, and 2+ years in Food & Beverage within luxury hospitality. A proactive, team-oriented attitude will be essential to success.