Luxury Housekeeping Supervisor: VIP Guest Experience Lead

Anantara Hotels & Resorts; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Anantara The Palm Dubai Resort is seeking a proactive Housekeeping Supervisor to lead all public, guest-facing and back-of-house cleaning operations on site. You will uphold health and safety standards and drive adherence to SOPs and LSOPs across the department.

As a key part of our team you will coach staff, manage linen and inventory records, support supplier relationships, and participate in opening task forces for new properties and special events, while ensuring VIP needs and family

Responsibilities

• Ensure that all public, guest-facing and back of house areas of the hotel are properly cleaned at all times.
• Ensure health & safety requirements are adhered to.
• Ensure that all staff are aware of and follow departmental SOP’s and LSOPs
• Coach and guide new members of the team, putting in place proper orientation training and ongoing training and development for team members.
• Assist in managing relationships with suppliers.
• Ensure records are maintained for linen inventory, uniforms, and other items as applicable.
• Ensure that lost and found articles are stored properly and that the correct logs are maintained.
• Ensure that par levels of linen, towels and uniforms are current, and in line with inventory.
• Develop and maintain a motivational working environment within the department and positive relations with other departments.
• Train staff to become multi skilled in all facets of housekeeping.
• Initiate measures to minimize all wastage of materials and amenities are used in the department.
• Ensure that proper key controls are in place.
• Control overtime through good management and immediate response to problems.
• Attend and support Task Force Missions required to support the opening of new Anantara and other MINT properties, and other special events catered by Minor International.
• Ensure VIP requirements are met
• Ensure all special requests are met, with particular reference to families visiting our resorts with children.

Job description

Anantara The Palm Dubai Resort is seeking a proactive Housekeeping Supervisor to lead all public, guest-facing and back-of-house cleaning operations on site. You will uphold health and safety standards and drive adherence to SOPs and LSOPs across the department.

As a key part of our team you will coach staff, manage linen and inventory records, support supplier relationships, and participate in opening task forces for new properties and special events, while ensuring VIP needs and family