Luxury Housekeeping Supervisor — Lead a 5-Star Team

IHG Hotels & Resorts; Dubai; On-site; AED 96,000 - 144,000; Full time

Benefits offered by this job

Staff discounts

Training programs

Inclusive culture

Job summary

IHG Hotels & Resorts is seeking a Housekeeping Supervisor for InterContinental Dubai Marina Hotel & Residences in Dubai. The role leads a team of Room Attendants, ensures high cleanliness standards, and maintains daily operations to deliver a VIP guest experience in a luxury five-star setting.

Ideal candidates have 2+ years in a five-star hotel housekeeping supervisory role, strong English skills, and proficiency with Opera PMS and MS Office.

Qualifications

• Strong English language skills, both written and spoken.
• Be able to motivate, guide, and inspire a high-performing team.
• A sharp eye for detail and perfection in every task.

Responsibilities

• Beyond cleanliness, you’ll provide an experience. Consistently offer professional, warm, and engaging service, ensuring every guest feels like a VIP from the moment they arrive.
• Oversee daily operations, ensuring that the housekeeping department runs seamlessly. From attention to detail to anticipating guest needs, you’ll guarantee the highest service standards.
• Handle guest concerns swiftly and professionally, ensuring their comfort and satisfaction.
• Assist in creating efficient departmental schedules that not only meet operational demands but also promote team well-being.
• Actively participate in daily briefings, warm-up sessions, and departmental meetings. You’ll also keep detailed records of their progress and development.
• Ensure the team is always prepared and aware of the day’s priorities, so no detail is overlooked.
• Enforce and uphold the hotel’s policies and procedures to ensure cleanliness, safety, and sanitation standards never slip.
• Identify and report any maintenance needs to the Engineering department, ensuring that issues are swiftly addressed without affecting the guest experience.
• Follow all safety and sanitation policies, ensuring both guests and colleagues enjoy a safe, healthy, and pristine environment.
• Conduct daily inspections of checkout rooms and occupied rooms, overseeing 4-5 Room Attendants working independently or as part of a team.
• Carry out daily deep-cleaning audits for each Room Attendant in accordance with IHG standards and procedures.
• Maintain flexibility to work across morning, afternoon/evening, and night shifts as required.
• Conduct additional weekly focused inspections to ensure consistent cleanliness and quality standards.
• Inspect PPM (Planned Preventive Maintenance) rooms, identify and report any snags, and ensure deep-cleaning requirements are completed to the required standard.
• Take responsibility for the cleanliness and overall presentation of lift landings, elevator doors, guest corridors, chute rooms, and garbage rooms within the assigned floor.

Skills

English proficiency

Leadership

Team motivation

Attention to detail

Tools

Opera PMS

MS Office

Job description

IHG Hotels & Resorts is seeking a Housekeeping Supervisor for InterContinental Dubai Marina Hotel & Residences in Dubai. The role leads a team of Room Attendants, ensures high cleanliness standards, and maintains daily operations to deliver a VIP guest experience in a luxury five-star setting.

Ideal candidates have 2+ years in a five-star hotel housekeeping supervisory role, strong English skills, and proficiency with Opera PMS and MS Office.