Housekeeping Supervisor at InterContinental Dubai Marina

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Benefits offered by this job

Staff discounts

Creative workplace

Job summary

InterContinental Dubai Marina Hotel & Residences is seeking a Housekeeping Supervisor to lead daily operations and ensure the highest standards of cleanliness and guest comfort. You will oversee a 4–5 Room Attendants team, coordinate shift schedules, and participate in safety and service briefings to deliver an exceptional guest experience.

Ideal candidates have at least 2 years of housekeeping supervisory experience in a five-star hotel, strong English communication, and proficiency with

Qualifications

• Minimum 2 years’ experience as a housekeeping supervisor at a five-star hotel.
• Strong English language skills, both written and spoken.
• Familiarity with Microsoft Office and Opera PMS.
• A sharp eye for detail and perfection in every task.
• Be comfortable with rotational shifts.
• Ability to motivate, guide, and inspire a high-performing team.

Responsibilities

• Beyond cleanliness, you’ll provide an experience. Consistently offer professional, warm, and engaging service, ensuring every guest feels like a VIP from the moment they arrive.
• Oversee daily operations, ensuring that the housekeeping department runs seamlessly. From attention to detail to anticipating guest needs, you’ll guarantee the highest service standards.
• Handle guest concerns swiftly and professionally, ensuring their comfort and satisfaction. Your ability to address issues with elegance and resolve them quickly will leave a lasting positive impression.
• Assist in creating efficient departmental schedules that not only meet operational demands but also promote team well-being.
• Actively participate in daily briefings, warm-up sessions, and departmental meetings. You’ll also keep detailed records of their progress and development.
• Ensure the team is always prepared and aware of the day’s priorities, so no detail is overlooked.
• Enforce and uphold the hotel’s policies and procedures to ensure cleanliness, safety, and sanitation standards never slip.
• Identify and report any maintenance needs to the Engineering department, ensuring that issues are swiftly addressed without affecting the guest experience.
• Follow all safety and sanitation policies, ensuring both guests and colleagues enjoy a safe, healthy, and pristine environment. Your commitment to safety will be as steadfast as your commitment to luxury.
• Conduct daily inspections of checkout rooms and occupied rooms, overseeing 4–5 Room Attendants working independently or as part of a team.
• Carry out daily deep-cleaning audits for each Room Attendant in accordance with IHG standards and procedures.
• Maintain flexibility to work across morning, afternoon/evening, and night shifts as required.
• Conduct additional weekly focused inspections to ensure consistent cleanliness and quality standards.
• Inspect PPM (Planned Preventive Maintenance) rooms, identify and report any snags, and ensure deep-cleaning requirements are completed to the required standard.
• Take responsibility for the cleanliness and overall presentation of lift landings, elevator doors, guest corridors, chute rooms, and garbage rooms within the assigned floor.

Skills

Strong English

Tools

Microsoft Office

Opera PMS

Job description

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join InterContinental Dubai Marina Hotel & Residences as Housekeeping Supervisor.

InterContinental Dubai Marina is a Five Star luxury hotel & residence in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.

A little taste of your day-to-day:

Your role will include but not be limited to:

• Beyond cleanliness, you’ll provide an experience. Consistently offer professional, warm, and engaging service, ensuring every guest feels like a VIP from the moment they arrive.

• Oversee daily operations, ensuring that the housekeeping department runs seamlessly. From attention to detail to anticipating guest needs, you’ll guarantee the highest service standards.

• Handle guest concerns swiftly and professionally, ensuring their comfort and satisfaction. Your ability to address issues with elegance and resolve them quickly will leave a lasting positive impression.

• Assist in creating efficient departmental schedules that not only meet operational demands but also promote team well-being.

• Actively participate in daily briefings, warm-up sessions, and departmental meetings. You’ll also keep detailed records of their progress and development.

• Ensure the team is always prepared and aware of the day’s priorities, so no detail is overlooked.

• Enforce and uphold the hotel’s policies and procedures to ensure cleanliness, safety, and sanitation standards never slip.

• Identify and report any maintenance needs to the Engineering department, ensuring that issues are swiftly addressed without affecting the guest experience.

• Follow all safety and sanitation policies, ensuring both guests and colleagues enjoy a safe, healthy, and pristine environment. Your commitment to safety will be as steadfast as your commitment to luxury.

• Conduct daily inspections of checkout rooms and occupied rooms, overseeing 4–5 Room Attendants working independently or as part of a team.

• Carry out daily deep-cleaning audits for each Room Attendant in accordance with IHG standards and procedures.

• Maintain flexibility to work across morning, afternoon/evening, and night shifts as required.

• Conduct additional weekly focused inspections to ensure consistent cleanliness and quality standards.

• Inspect PPM (Planned Preventive Maintenance) rooms, identify and report any snags, and ensure deep-cleaning requirements are completed to the required standard.

• Take responsibility for the cleanliness and overall presentation of lift landings, elevator doors, guest corridors, chute rooms, and garbage rooms within the assigned floor.

Why you will love this job:

• Work in a dynamic, high-energy environment where no two days are the same.
• Learn new skills, receive mentorship, and have opportunities for career growth.
• Be part of a supportive team that values collaboration and fun.
• Enjoy benefits like staff discounts, and a creative, inspiring workplace.

Ideally, you'll have some or all the following qualifications and experience we're looking for:

• Minimum 2 years’ experience as a housekeeping supervisor role at a five-star hotel.
• Strong English language skills, both written and spoken.
• Familiarity with Microsoft Office and Opera PMS.
• A sharp eye for detail and perfection in every task.
• Be comfortable with rotational shifts
• Ability to motivate, guide, and inspire a high-performing team.

What you can expect from us:

We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts, and some of the best training in the industry.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance. We always welcome different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and become part of our ever-growing global family.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental® brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.