Luxury Hotel Housekeeping Supervisor

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Benefits offered by this job

Staff discounts

Creative workplace

Job summary

InterContinental Dubai Marina Hotel & Residences is seeking a Housekeeping Supervisor to lead daily operations and ensure the highest standards of cleanliness and guest comfort. You will oversee a 4–5 Room Attendants team, coordinate shift schedules, and participate in safety and service briefings to deliver an exceptional guest experience.

Ideal candidates have at least 2 years of housekeeping supervisory experience in a five-star hotel, strong English communication, and proficiency with

Qualifications

• Minimum 2 years’ experience as a housekeeping supervisor at a five-star hotel.
• Strong English language skills, both written and spoken.
• Familiarity with Microsoft Office and Opera PMS.
• A sharp eye for detail and perfection in every task.
• Be comfortable with rotational shifts.
• Ability to motivate, guide, and inspire a high-performing team.

Responsibilities

• Beyond cleanliness, you’ll provide an experience. Consistently offer professional, warm, and engaging service, ensuring every guest feels like a VIP from the moment they arrive.
• Oversee daily operations, ensuring that the housekeeping department runs seamlessly. From attention to detail to anticipating guest needs, you’ll guarantee the highest service standards.
• Handle guest concerns swiftly and professionally, ensuring their comfort and satisfaction. Your ability to address issues with elegance and resolve them quickly will leave a lasting positive impression.
• Assist in creating efficient departmental schedules that not only meet operational demands but also promote team well-being.
• Actively participate in daily briefings, warm-up sessions, and departmental meetings. You’ll also keep detailed records of their progress and development.
• Ensure the team is always prepared and aware of the day’s priorities, so no detail is overlooked.
• Enforce and uphold the hotel’s policies and procedures to ensure cleanliness, safety, and sanitation standards never slip.
• Identify and report any maintenance needs to the Engineering department, ensuring that issues are swiftly addressed without affecting the guest experience.
• Follow all safety and sanitation policies, ensuring both guests and colleagues enjoy a safe, healthy, and pristine environment. Your commitment to safety will be as steadfast as your commitment to luxury.
• Conduct daily inspections of checkout rooms and occupied rooms, overseeing 4–5 Room Attendants working independently or as part of a team.
• Carry out daily deep-cleaning audits for each Room Attendant in accordance with IHG standards and procedures.
• Maintain flexibility to work across morning, afternoon/evening, and night shifts as required.
• Conduct additional weekly focused inspections to ensure consistent cleanliness and quality standards.
• Inspect PPM (Planned Preventive Maintenance) rooms, identify and report any snags, and ensure deep-cleaning requirements are completed to the required standard.
• Take responsibility for the cleanliness and overall presentation of lift landings, elevator doors, guest corridors, chute rooms, and garbage rooms within the assigned floor.

Skills

Strong English

Tools

Microsoft Office

Opera PMS

Job description

InterContinental Dubai Marina Hotel & Residences is seeking a Housekeeping Supervisor to lead daily operations and ensure the highest standards of cleanliness and guest comfort. You will oversee a 4–5 Room Attendants team, coordinate shift schedules, and participate in safety and service briefings to deliver an exceptional guest experience.

Ideal candidates have at least 2 years of housekeeping supervisory experience in a five-star hotel, strong English communication, and proficiency with