Luxury Housekeeping Coordinator — Guest Experience & Ops

Four Seasons Hotels and Resorts; Dubai; On-site; AED 67,000 - 95,000; Full time

Benefits offered by this job

Work Authorization

Competitive tax-free salary, service ̵

End of service gratuity

Complimentary full board living in a ̵

Vibrant fitness facilities including a

Free transportation to and from work

Medical and life insurance

Paid annual leave

Paid home leave tickets

Social and sporting events

Learning & Development Programs

Career opportunities and international

Job summary

Four Seasons Hotel DIFC in Dubai is seeking a Housekeeping professional to manage guest room requests and coordinate with the team to maintain luxury standards.

The role requires minimum two years in culinary or related work, excellent English, and strong organizational skills to thrive in a fast-paced environment. The successful candidate will join a renowned luxury hotel offering international growth and exceptional service standards.

Qualifications

• Minimum two years culinary or related work experience.
• Excellent Computer skills.
• High level of spoken and written English skills.
• The ability to work in a fast-paced environment.
• Excellent organizational and time management skills.
• Effective communication skills.

Responsibilities

• Responsible for answering all housekeeping incoming telephone calls while ensuring maximum operating efficiency of the department by directing all requests properly.
• Lead special projects to ensure the maintenance and improvement of the Housekeeping product and services.
• Schedule room assignment boards in the system and check staffing levels for the following day.
• Organize the Housekeeping office ensuring files are accurate and updated.
• Monitors the completion of Traces and Special Requests.
• Reviews guest profiles through internal systems and executes any request made for Housekeeping.
• Expedites any guest requests as quickly as possible and notifies Housekeeping management of any issues.
• Record any concerns and inform management team and/or properly resolve to ensure guest satisfaction.
• Communicate any room and engineering issues. Follow protocol necessary to resolve
• Assist with stripping, cleaning, and inspecting rooms as needed based on operational needs
• Works harmoniously and professionally with room attendants, house attendants, laundry attendants and fosters strong relationships with them
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

Skills

Excellent computer skills

English (spoken & written)

Fast-paced work mindset

Organizational skills

Communication skills

Job description

Four Seasons Hotel DIFC in Dubai is seeking a Housekeeping professional to manage guest room requests and coordinate with the team to maintain luxury standards.

The role requires minimum two years in culinary or related work, excellent English, and strong organizational skills to thrive in a fast-paced environment. The successful candidate will join a renowned luxury hotel offering international growth and exceptional service standards.