Luxury Hotel Waiter — Guest Experience Specialist

Shangri-La Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Abu Dhabi is seeking a Waiter/Waitress to provide exceptional service in Afya All Day Dining restaurant. Responsibilities include interacting with guests, guiding them through menu options, and ensuring prompt order fulfilment. The ideal candidate will have a high standard of service, efficiency, attention to detail, and experience in luxury hospitality. Join a dynamic team committed to excellence in customer service.

Qualifications

• Must live and breathe the Shangri-La Values.

Responsibilities

• Interact with clients and understand their needs.
• Guide the guest through Lobby Lounge menu.
• Suggest options based on the customer's palate and taste.
• Fulfil guest orders effectively and in an organised manner.
• Collaborate with Kitchen colleagues to maintain excellent service standards.
• Listen to client queries/complaints and work towards solutions.

Skills

High level of Standards

Efficiency and punctuality

Attention to detail

Warm and friendly character

Ability to work in a fast-paced environment

Previous experience in luxury hospitality/customer service

Job description

A leading hospitality company in Abu Dhabi is seeking a Waiter/Waitress to provide exceptional service in Afya All Day Dining restaurant. Responsibilities include interacting with guests, guiding them through menu options, and ensuring prompt order fulfilment. The ideal candidate will have a high standard of service, efficiency, attention to detail, and experience in luxury hospitality. Join a dynamic team committed to excellence in customer service.