Luxury Hotel Telephone Operator - True Waldorf Service

Hilton; Dubai; On-site; AED 50,000 - 80,000; Full time

Job summary

Waldorf Astoria Dubai International Financial Centre, a Forbes Five-Star luxury hotel, seeks a Telephone Operator Agent to manage guest and internal calls with elegance and professionalism. You will reflect True Waldorf Service in every interaction and coordinate with hotel departments to resolve guest inquiries promptly.

Ideal candidates will have a passion for luxury service, superb communication skills, and the ability to multitask in a fast-paced environment within a prestigious Dubai

Qualifications

• Passion for delivering exceptional guest service in luxury hospitality.
• Excellent verbal communication and professional telephone manners.
• Strong administrative, organizational, and multitasking skills.
• Proficiency in hotel computer systems and software.

Responsibilities

• Answer and manage incoming calls professionally following brand standards.
• Deliver true Waldorf service through warm, attentive communication.
• Handle guest inquiries and requests, coordinating with departments for timely resolution.
• Record messages and conduct wake-up calls per service standards.
• Maintain knowledge of hotel facilities, services, dining, and local attractions.
• Assist with restaurant reservations outside operating hours with accurate details.
• Handle emergency calls calmly following procedures and inform relevant teams.
• Maintain telephone logs and shift handovers for effective communication.

Skills

Excellent verbal communication

Professional telephone manner

Administrative skills

Multitasking

Tools

Hotel operating systems

Job description

Waldorf Astoria Dubai International Financial Centre, a Forbes Five-Star luxury hotel, seeks a Telephone Operator Agent to manage guest and internal calls with elegance and professionalism. You will reflect True Waldorf Service in every interaction and coordinate with hotel departments to resolve guest inquiries promptly.

Ideal candidates will have a passion for luxury service, superb communication skills, and the ability to multitask in a fast-paced environment within a prestigious Dubai