Luxury Hotel Security Team Lead

Ennismore; Dubai; On-site; AED 167,000 - 257,000; Full time

Benefits offered by this job

Duty meals

Vacation tickets

Medical insurance

Job summary

Rixos Premium Dubai is seeking a Security Team Leader to supervise daily operations, lead Security Officers, and ensure the safety of guests, colleagues, and property in a luxury hotel setting. The role requires a professional, guest-focused approach and compliance with UAE regulations and hotel policies.

The ideal candidate has 2–5 years of security experience, holds a valid SIRA/security license where applicable, and demonstrates strong leadership, communication, and emergency response skills.

Qualifications

• Minimum 2-5 years of security experience, preferably in a 4- or 5-star luxury hotel or resort.
• Previous experience in a Security Team Leader, Security Supervisor, or similar supervisory position.
• Valid SIRA/security license, where applicable, for UAE positions.
• Good knowledge of hotel security operations, CCTV, access control, key control, incident reporting, and emergency procedures.
• Excellent customer-service attitude suitable for a luxury hotel environment.
• Ability to work shifts, weekends, public holidays, and overnight shifts.

Responsibilities

• Lead, supervise, and motivate Security Officers during assigned shifts.
• Conduct daily security briefings, shift handovers, and post assignments.
• Monitor hotel entrances, exits, public areas, back-of-house areas, parking areas, and other designated locations.
• Conduct regular security patrols and identify potential security and safety risks.
• Monitor CCTV and access-control systems and respond appropriately to suspicious activity.
• Ensure proper control of hotel keys, access cards, staff passes, contractor passes, and other security-controlled items.
• Respond promptly and professionally to incidents, emergencies, accidents, disturbances, and security threats.
• Investigate security incidents and prepare accurate incident and occurrence reports.
• Assist with fire, evacuation, medical emergency, bomb-threat, and other emergency procedures.
• Ensure fire exits, emergency routes, and safety equipment remain accessible and unobstructed.
• Coordinate with hotel departments such as Front Office, Engineering, Housekeeping, HR, and Management when required.
• Liaise with Police, Civil Defence, ambulance services, and other authorities when necessary.
• Handle guest complaints and security-related situations professionally, discreetly, and with excellent customer service.
• Monitor the performance, attendance, grooming, discipline, and conduct of Security Officers.
• Provide on-the-job coaching and training to Security Officers.
• Ensure all security equipment, radios, CCTV systems, and other assigned equipment are properly maintained and accounted for.
• Maintain confidentiality of guest, colleague, hotel, and security information.
• Support the Security Manager in implementing security policies, risk assessments, emergency plans, and Standard Operating Procedures.
• Ensure compliance with hotel standards, UAE legislation, and applicable security regulations.

Skills

Security leadership

Emergency response

Communication

English proficiency

Observation & problem solving

Tools

CCTV systems

Access control

Incident reporting software

Job description

Rixos Premium Dubai is seeking a Security Team Leader to supervise daily operations, lead Security Officers, and ensure the safety of guests, colleagues, and property in a luxury hotel setting. The role requires a professional, guest-focused approach and compliance with UAE regulations and hotel policies.

The ideal candidate has 2–5 years of security experience, holds a valid SIRA/security license where applicable, and demonstrates strong leadership, communication, and emergency response skills.