Luxury Hotel Security & Guest Safety Officer

SmartRecruiters, Inc.; Dubai; On-site; AED 100,000 - 145,000; Full time

Job summary

Sofitel Dubai The Palm is seeking a dedicated security professional to ensure guest safety and protect property along Palm Jumeirah. You will patrol, monitor CCTV, manage access and respond to incidents with courtesy and efficiency.

The role requires calm, reliable teamwork, and flexibility to work rotating shifts, including nights and weekends, in a luxury hotel setting that emphasizes hospitality and safety.

Qualifications

• Previous security or safety experience in a similar role within a luxury hotel environment is preferred.
• Strong written and verbal communication skills, along with excellent interpersonal and conflict resolution abilities, are required.
• Demonstrated ability to work rotating shifts, including evenings, weekends and holidays.

Responsibilities

• Provide consistent, professional, and proactive guest service while collaborating with colleagues.
• Regularly patrol all areas and buildings to ensure safety and security.
• Address and manage the presence of trespassers or unauthorized individuals on the property.
• Carry out security and baggage checks as necessary.
• Monitor CCTV cameras and take appropriate actions to ensure the safety of guests and colleagues.
• Observe and report any vehicle violations on the property, including parking issues, speeding, and dangerous driving.
• Respond promptly to activated fire prevention systems, investigate causes, and report findings.
• Address guest and staff concerns, offering first aid and casualty care in a timely, compassionate, and helpful manner.
• Build and maintain strong, effective working relationships with all departments.
• Record daily shift activities and provide relevant information to hotel departments for follow-up.
• Ensure compliance with all corporate, hotel, and departmental policies and procedures.
• Participate in hotel committees as needed.
• Perform any other duties, tasks, or assignments as required within the department.

Skills

First Aid Certification

CPR Certification

Advanced First Aid

Fire Safety Training

Communication Skills

Conflict Resolution

Interpersonal Skills

Team Collaboration

Shift Flexibility

Job description

Sofitel Dubai The Palm is seeking a dedicated security professional to ensure guest safety and protect property along Palm Jumeirah. You will patrol, monitor CCTV, manage access and respond to incidents with courtesy and efficiency.

The role requires calm, reliable teamwork, and flexibility to work rotating shifts, including nights and weekends, in a luxury hotel setting that emphasizes hospitality and safety.