Luxury Hotel Cashier – Guest Services

Accor; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Accor in Dubai is seeking a frontline Front Office Cashier with a guest-facing role in a luxury hotel setting. You will handle cash and card payments, ensure accurate billing in Fidelio, and uphold high standards of grooming and service.

You will maintain a house bank, process daily cash drops, verify signatures, and assist in courteous guest interactions while adhering to hotel procedures and safety guidelines.

Qualifications

• Previous experience as a cashier or in a guest-facing role within a luxury hotel or hospitality setting.
• Strong communication and interpersonal skills, with the ability to provide exceptional customer service and resolve issues professionally.
• Excellent organizational skills and attention to detail, maintaining high standards of accuracy and efficiency in a fast-paced environment.

Responsibilities

• When settling a guest check, settle billing in Fidelio and present the check folio to the front office to ensure correct amounts.
• Maintain the house bank and ensure change is available for cash payments.
• Ensure the house bank remains at full value; responsibilities lie with Outlet Manager and Front Office Manager.
• Log daily drops in the Daily Cash Drop Sheet and secure envelopes in the drop safe.
• Verify signatures, expiry dates, and card validity when paying by credit card; ensure total matches check and tip.
• Advise guests on currency exchange if needed and verify gift certificates per policy.

Skills

Communication skills

Guest service

Attention to detail

Tools

Fidelio

MICROS

Job description

Accor in Dubai is seeking a frontline Front Office Cashier with a guest-facing role in a luxury hotel setting. You will handle cash and card payments, ensure accurate billing in Fidelio, and uphold high standards of grooming and service.

You will maintain a house bank, process daily cash drops, verify signatures, and assist in courteous guest interactions while adhering to hotel procedures and safety guidelines.