Luxury Host & Guest Experience Ambassador

Fairmont Hotels & Resorts; Dubai; On-site; AED 61,000 - 95,000; Full time

Benefits offered by this job

Complimentary upgrades

Discounted stays across properties

Wellness and dining discounts

Job summary

Raffles The Palm invites you to join our luxury hospitality team as a Hostess. You will greet guests, manage reservations, and coordinate with the service team to ensure a seamless dining experience.

This role requires at least 1 year in F&B, excellent English, and a polished appearance. You will help set up tables, train staff, and maintain high standards of presentation and guest service.

Join us to contribute to memorable dining experiences in a landmark resort on Palm Jumeirah.

Qualifications

• 1 year hotel experience in F&B
• Excellent reading, writing and oral proficiency in English
• Well-presented and professionally groomed at all times
• Strong interpersonal skills and able to establish a good rapport with guests
• Possess full knowledge of restaurant’s seating/table plan
• Computer knowledge (Microsoft Excel, Word, Powerpoint)

Responsibilities

• To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.
• Provide a warm and friendly welcome, leading guests and seating them at their table
• Take telephone bookings and maintain a clear and organised reservations book
• Assist in the set-up of tables and displays
• Maintain and update guest database
• Be attentive to guests and resolve their complaints where possible, reporting all incidents to Supervisor
• Maintain cleanliness of hostess station and surrounding areas, as well as of all menus
• Maintain good working relationship with own colleagues, and all other departments
• Correct preparation of all necessary operational material in the back office
• Learn safety, sanitation and hygiene policies
• Present check to guests and performs cashiering function if needed
• Effectively control guest flow in the restaurant ensuring maximum turnover
• Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment
• Train waitstaff and bus staff in hostess standards
• Ensure the restaurant is ready to receive guests prior to opening and that both waitstaff and tables are ready in line with opening standards
• Carry out any other duties as and when assigned by the Management of the Hotel
• Assist other Food & Beverage Outlets in their operations within peak times when needed

Skills

English proficiency

Interpersonal skills

Customer service

Table seating knowledge

Professional appearance

Education

Secondary education

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Raffles The Palm invites you to join our luxury hospitality team as a Hostess. You will greet guests, manage reservations, and coordinate with the service team to ensure a seamless dining experience.

This role requires at least 1 year in F&B, excellent English, and a polished appearance. You will help set up tables, train staff, and maintain high standards of presentation and guest service.

Join us to contribute to memorable dining experiences in a landmark resort on Palm Jumeirah.