5-Star Hotel Host — Guest Experience Specialist

Sofitel; Dubai; On-site; AED 110,000 - 150,000; Full time

Job summary

Sofitel Dubai The Palm is seeking a courteous Host/Hostess to manage reservations, greet guests, and seat patrons in its elegant dining areas. You will maintain accurate reservation records, coordinate with the service team, and ensure a seamless guest experience from entrance to seating.

The role requires a hospitality background with at least 2 years in hotel operations, strong customer service and communication skills, and a professional demeanor in a luxury resort setting.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years of work experience in hotel operations. Good customer service, communications, and interpersonal skills are a must.

Responsibilities

• Maintain knowledge of dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code.
• Answer telephone within 3 rings, using correct salutations and telephone etiquette.
• Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
• Communicate reservation or cancellation changes to management as they arise throughout the shift.
• Monitor the preparation of own assignments, ensuring compliance to departmental standards.
• Ensure that all menu’s, check folders are cleaned and in sufficient quantity.
• Ensure that the hostess stand is cleaned and organized.
• Review the Reservation book, pre-assign designated tables and follow up on all special requests.
• Greet the guests at the entrance of the restaurant.
• Seat Guest accordingly to floor plan / being fair to each waiter.
• Show guests their table which has been designated to them
• Ensure that the guests are pleased with their table.
• Present the open menu to the guest.
• Ensure that the tables are set to the best service of the guest.
• Anticipate heavy business times and organize procedures to handle waiting lines.
• Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.

Skills

Customer service

Interpersonal skills

Telephone etiquette

Education

Hospitality degree/diploma

Job description

Sofitel Dubai The Palm is seeking a courteous Host/Hostess to manage reservations, greet guests, and seat patrons in its elegant dining areas. You will maintain accurate reservation records, coordinate with the service team, and ensure a seamless guest experience from entrance to seating.

The role requires a hospitality background with at least 2 years in hotel operations, strong customer service and communication skills, and a professional demeanor in a luxury resort setting.