Luxury Head Waiter & Team Lead

AlphaMind Group

Dubai

On-site

AED 89,000 - 167,000

Full time

2 days ago

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Benefits offered by this job

Leading hospitality group

Career growth

Multicultural environment

Job summary

AlphaMind Group's Kira restaurant in Dubai is seeking an experienced, craft-focused hospitality professional to join our team as a senior waiter/captain. You will deliver exceptional guest experiences, manage sections, and coordinate with kitchen and bar teams to ensure seamless service.

Join a dynamic, multicultural environment and contribute to delivering luxury dining experiences across the UAE. We offer development opportunities and exposure to high-profile projects within AlphaMind's

Qualifications

Experience as Head Waiter, Senior Waiter or Captain in a high-volume venue.
Strong knowledge of F&B service standards.
Excellent communication and guest-service skills.

Responsibilities

Welcome and attend to guests in a professional, friendly, and attentive manner.
Ensure guests receive efficient, personalized, and high-quality service throughout their experience.
Take accurate food and beverage orders and ensure they are properly communicated to the kitchen and bar.
Monitor guest satisfaction and promptly address requests, concerns, or complaints.
Maintain strong knowledge of the menu, ingredients, allergens, and daily promotions.
Lead and supervise Waiters, Runners, and other assigned service staff during operations.
Brief the team before each shift regarding reservations, VIP guests, promotions, menu changes, and operational requirements.
Allocate sections and duties according to business needs.
Monitor staff grooming, punctuality, attendance, and overall performance.
Coach team members and provide guidance to maintain service standards.
Support the Restaurant Manager with staff training and performance follow‑up.
Ensure the assigned section is fully prepared before service.
Monitor table setup, cleanliness, mise en place, and overall restaurant presentation.
Coordinate effectively with the Kitchen, Bar, Hostess, and other departments to ensure smooth service.
Ensure orders are delivered accurately and within expected service times.
Monitor table turnover while maintaining the quality of guest experience.
Follow all company policies, food safety, hygiene, and health & safety standards.
Handle cash, payments, and POS transactions accurately when required.
Assist the Restaurant Manager with daily operational requirements and reports.
Communicate operational issues, guest feedback, incidents, and staff concerns to management.
Ensure proper handover between shifts.
Monitor and control breakages, wastage, and unnecessary consumption within the assigned section.
Support stock and inventory checks when required.