Luxury Guest Experience Specialist

IHG Hotels & Resorts

Dubai

On-site

AED 134,000 - 201,000

Full time

3 days ago

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Benefits offered by this job

Uniform provision

Accommodation discounts

Training opportunities

Job summary

InterContinental Residences Dubai Business Bay, part of IHG Hotels & Resorts, seeks a Guest Experience Agent to deliver personalised luxury service throughout the guest journey. You will welcome guests, anticipate needs, and build meaningful relationships from arrival to departure.

Collaborating with Front Office and other departments, you will maintain guest profiles in Opera PMS and uphold IHG luxury standards while delivering seamless, memorable stays in Dubai.

Qualifications

1–3 years of experience in Guest Relations, Front Office, Guest Experience, or Reception within luxury hospitality.
Experience in luxury hotels, branded residences, resorts, or premium hospitality environments preferred.
Experience within the UAE or GCC hospitality market is advantageous.

Responsibilities

Welcome guests with warmth and professionalism during arrival and departure.
Deliver personalised service throughout each guest's stay.
Recognise VIPs, repeat guests, long-stay residents, and special occasions.
Anticipate guest needs and proactively offer assistance.
Build genuine relationships that enhance guest loyalty.
Create memorable moments through thoughtful and personalised service.

Skills

Guest service

Communication

Relationship building

Problem solving

Teamwork

Education

Hospitality qualification or related field

Tools

Opera PMS

Job description

Collaborating with Front Office and other departments, you will maintain guest profiles in Opera PMS and uphold IHG luxury standards while delivering seamless, memorable stays in Dubai.

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