Luxury Guest Experience Specialist

Sofitel; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Sofitel Dubai Downtown is seeking a Guest Service Officer to deliver the highest standards of service excellence, managing arrivals, departures and in-house guest experiences in line with company guidelines. Attend front desk check-in/check-out, greet guests warmly, provide personal service, and escort guests to their accommodations to ensure an unforgettable stay in this luxury hotel.

Diploma or degree in hospitality and 2–5 years of experience are preferred to meet the dynamic needs of a

Qualifications

• Diploma or degree in vocational hospitality or Rooms Division.
• 2 to 5 years' experience, depending on education and career background.

Responsibilities

• Attend all guests at the front desk for check-in/check-out, inquiries, key handling and related matters, respecting hotel standards and procedures.
• Offer a warm welcome to all guests and ensure they enjoy their stay with the finest personal service.
• Personally greet and escort the guests rather than just pointing out directions.

Skills

Guest service

Front desk

Hospitality

Education

Diploma or degree in vocational hospitality or Rooms Division

Job description

Sofitel Dubai Downtown is seeking a Guest Service Officer to deliver the highest standards of service excellence, managing arrivals, departures and in-house guest experiences in line with company guidelines. Attend front desk check-in/check-out, greet guests warmly, provide personal service, and escort guests to their accommodations to ensure an unforgettable stay in this luxury hotel.

Diploma or degree in hospitality and 2–5 years of experience are preferred to meet the dynamic needs of a