Luxury Guest Experience Specialist

InterContinental Hotels Group; Abu Dhabi; Vor Ort; AED 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Room discounts

Training programs

Competitive salary

Zusammenfassung

InterContinental Residences Abu Dhabi is seeking a Guest Experience Agent to deliver exceptional, personalized service to residents and guests, ensuring a welcoming and luxurious stay. You will coordinate with multiple departments and uphold InterContinental standards while maintaining guest confidentiality and high grooming/presentation.

The role emphasizes proactive guest engagement, handling inquiries, and supporting VIP arrivals and special events to enhance satisfaction and loyalty across

Qualifikationen

• Previous experience in Guest Experience, Guest Relations or similar hospitality role.
• Excellent communication and interpersonal skills with a friendly, confident and professional approach.
• Genuine passion for hospitality and delivering memorable guest experiences.
• Strong customer service and problem-solving skills, with the ability to handle guest concerns effectively.
• Ability to anticipate guest needs and provide personalized service.
• Excellent organizational skills, attention to detail, and ability to multitask.

Aufgaben

• Warmly welcome and greet residents, guests, and visitors, ensuring a positive and memorable first impression.
• Deliver exceptional and personalized guest service in accordance with InterContinental brand standards.
• Assist residents and guests with inquiries, requests, and information about residence facilities, services, and amenities.
• Build and maintain positive relationships with residents, recognizing their preferences and anticipating their needs.
• Handle guest feedback, concerns, and complaints professionally, ensuring timely follow-up and effective resolution.
• Coordinate with Front Office, Housekeeping, Engineering, Security, and other departments to ensure seamless guest experiences.
• Assist with resident arrivals, departures, and special arrangements, ensuring smooth and efficient service.
• Support VIP arrivals, special occasions, and personalized guest experiences.
• Follow up on resident requests to ensure satisfaction and timely completion.
• Maintain accurate records of guest preferences, feedback, requests, and service-related information.
• Promote residence facilities, services, and available amenities to enhance the overall guest experience.
• Monitor the presentation and atmosphere of guest areas, ensuring cleanliness, comfort, and luxury standards.
• Ensure effective communication and proper handover of guest requests and operational updates between shifts.
• Maintain guest privacy, confidentiality, and security in accordance with hotel policies.
• Support resident engagement activities and special events to enhance satisfaction and loyalty.
• Consistently demonstrate professionalism, excellent grooming, and a positive attitude while representing the InterContinental brand.

Kenntnisse

Communication

Customer service

Problem-solving

Teamwork

multitask

Professional presence

Tools

Microsoft Office

Hotel PMS

Jobbeschreibung

InterContinental Residences Abu Dhabi is seeking a Guest Experience Agent to deliver exceptional, personalized service to residents and guests, ensuring a welcoming and luxurious stay. You will coordinate with multiple departments and uphold InterContinental standards while maintaining guest confidentiality and high grooming/presentation.

The role emphasizes proactive guest engagement, handling inquiries, and supporting VIP arrivals and special events to enhance satisfaction and loyalty across