Luxury Guest Experience Lead

InterContinental Hotels Group; Business Bay; On-site; AED 167,400 - 279,000; Full time

Benefits offered by this job

Competitive compensation

Global travel privileges

Career growth opportunities

Job summary

InterContinental Hotels Group is seeking a Lifestyle Manager for Kimpton Sevn Dubai. This role focuses on creating memorable guest experiences through personalized hospitality, connecting with guests, and fostering relationships.

Ideal candidates will have 3–5 years of relevant experience in luxury settings, showcasing strong emotional intelligence and proactive engagement skills. The position is essential to enhancing guest satisfaction and ensuring smooth service delivery.

Qualifications

• 3–5 years in Guest Relations, VIP Services, Front Office, or luxury hospitality operations.
• Experience within lifestyle or luxury hotels preferred.
• Pre-opening experience is advantageous.

Responsibilities

• Welcome and engage with guests throughout their stay.
• Create tailored experiences based on guest interests and preferences.
• Act as the voice of the guest within hotel operations.

Skills

Guest relationship management

Emotional intelligence

Personalized service culture

Communication skills

Proactive guest engagement

Education

Hospitality, Tourism, Guest Experience qualification

Job description

InterContinental Hotels Group is seeking a Lifestyle Manager for Kimpton Sevn Dubai. This role focuses on creating memorable guest experiences through personalized hospitality, connecting with guests, and fostering relationships.

Ideal candidates will have 3–5 years of relevant experience in luxury settings, showcasing strong emotional intelligence and proactive engagement skills. The position is essential to enhancing guest satisfaction and ensuring smooth service delivery.