Lifestyle Manager (Guest Relations Manager)- Creating Connections & Memorable Guest Experiences[...]

IHG Hotels & Resorts; Dubai; On-site; AED 111,600 - 167,400; Full time

Benefits offered by this job

Competitive compensation

Global travel privileges

Career growth opportunities

Job summary

Kimpton Sevn Dubai, part of IHG Hotels & Resorts, is seeking a Lifestyle Manager to engage with guests and create memorable experiences.

The role focuses on building authentic relationships, ensuring every guest feels valued, and delivering personalised service that exceeds expectations. A strong hospitality background, emotional intelligence, and passion for storytelling are essential.

Competitive compensation and career growth opportunities are provided, along with a commitment to employee wellbeing.

Qualifications

• 3–5 years in Guest Relations, VIP Services, Front Office, or luxury hospitality.
• GCC/Dubai experience beneficial.
• Pre-opening experience is advantageous.

Responsibilities

• Create personalised guest experiences and foster relationships.
• Collect feedback and ensure guest satisfaction.
• Support guest recognition initiatives.

Skills

Relationship-driven hospitality professional

Strong communication skills

Emotional intelligence

Detail-oriented

Education

Hospitality or related qualification

Job description

A Role That Creates Connections, Not Just Experiences

At Kimpton Sevn Dubai, we believe the best memories are made through people.

Creating Moments That Matter

• Build authentic relationships with guests throughout their stay
• Create personalised experiences based on individual preferences
• Anticipate guest needs before they are expressed
• Champion guest recognition and emotional engagement
• Bring the personality of the hotel into every interaction

Why This Role Matters

• Creating meaningful guest connections
• Supporting guest loyalty and repeat visitation
• Enhancing the lifestyle identity of the hotel
• Acting as an advocate for guest needs and preferences
• Building emotional engagement throughout the guest journey

Be The Personality Behind The Experience

• Welcome guests as individuals, not room numbers
• Build relationships with VIPs, repeat guests, and long-stay residents
• Create memorable moments tailored to each guest profile
• Celebrate special occasions and milestones
• Help guests discover the unique personality of Kimpton Sevn Dubai

What We’ll Support You To Do

Deliver thoughtful and personalised experiences that exceed expectations.

Build trust, loyalty, and genuine connections with guests.

Ensure every guest feels seen, valued, and remembered.

Represent the personality, culture, and energy of Kimpton Sevn Dubai.

The Gig

Reporting to the Guest Experience Manager, the Lifestyle Manager is responsible for creating personalised guest experiences and fostering meaningful relationships that strengthen guest satisfaction and loyalty.

• The Opportunity: Become one of the most recognised faces of the hotel
• The Focus: Guest engagement, recognition, and personalised hospitality
• The Impact: Create memorable experiences that drive loyalty and advocacy

Stay Human

• Lead with authenticity and warmth
• Create genuine emotional connections with guests
• Celebrate individuality and personal expression
• Deliver service that feels natural rather than scripted

Your Day-to-Day

No two days are the same; your responsibilities will span a range of guest-focused and collaborative activities, including but not limited to:

Guest Connection & Relationship Building

• Welcome and engage with guests throughout their stay
• Build strong relationships with VIPs, repeat guests, and long-stay guests
• Maintain visibility within public areas and guest touchpoints
• Support personalised guest recognition initiatives

Experience Curation

• Create tailored experiences based on guest interests and preferences
• Coordinate amenities, surprises, celebrations, and special occasions
• Support unique guest requests and memorable moments
• Recommend local experiences and lifestyle activities

Guest Advocacy

• Act as the voice of the guest within hotel operations
• Share guest preferences and insights with operational teams
• Ensure guest expectations are communicated and delivered effectively
• Support seamless service delivery across departments

Feedback & Service Recovery

• Engage with guests to gather feedback and insights
• Address concerns with empathy and professionalism
• Support service recovery efforts that strengthen guest loyalty
• Identify opportunities for continuous improvement

Lifestyle Experiences & Activations

• Support guest events, social experiences, and hotel activations
• Encourage guest participation in hotel experiences
• Contribute creative ideas that enhance guest engagement
• Help build a sense of community within the hotel

Pre-Opening Responsibilities

• Assist in developing guest recognition programmes
• Support creation of guest preference tracking systems
• Participate in training and culture-building initiatives
• Contribute to service journey design and opening readiness activities

What Success Looks Like

• Exceptional guest feedback and recognition scores
• Strong relationships with VIP and repeat guests
• High levels of guest engagement and loyalty
• Consistent delivery of personalised experiences
• Positive contribution to the hotel's lifestyle identity
• Successful support of pre-opening guest experience initiatives

Who This Role Is Perfect For

• Naturally charismatic and relationship-driven hospitality professional
• Passionate about people, experiences, and storytelling
• Strong communicator with excellent interpersonal skills
• Curious, creative, and emotionally intelligent
• Detail-oriented and highly organised
• Energised by creating memorable moments for others

What We Need From You

Education

• Hospitality, Tourism, Guest Experience, Communications, or related qualification preferred

Experience

• 3–5 years in Guest Relations, VIP Services, Front Office, or luxury hospitality operations
• Experience within lifestyle or luxury hotels preferred
• Strong understanding of personalised guest engagement and service culture
• Pre-opening experience is advantageous
• GCC/Dubai experience beneficial

Personal Attributes

• Warm, authentic, and naturally engaging
• Strong emotional intelligence and empathy
• Excellent communication and relationship-building skills
• Proactive and intuitive in anticipating guest needs
• Creative and experience-focused mindset
• Passionate about creating meaningful human connections

What You Can Expect From Us

At Kimpton Sevn Dubai, part of IHG Hotels & Resorts, we believe our success begins with our people.

We invest in you through competitive compensation, global travel privileges, and meaningful career growth opportunities within one of the world’s most respected hospitality groups.

Through our myWellbeing framework, we actively support the physical, mental, and emotional wellbeing of our teams—because when our people are supported and thriving, they create exceptional experiences for our guests and each other.

We are proud to be an equal opportunity employer. We are committed to providing fair and inclusive employment opportunities to all colleagues and applicants, regardless of race, colour, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, marital or family status, veteran status, or any other protected characteristic under applicable law.