Front Desk Experience Lead | Guest Service Excellence

InterContinental 62s Group plc; Dubai; On-site; AED 223,000 - 357,000; Full time

Benefits offered by this job

Competitive compensation

Global travel privileges

Career growth opportunities within a全球

Job summary

Kimpton Sevn Dubai is seeking a Guest Experience Manager (Front Desk Manager) who will lead the Front Office team to deliver personalised service and hospitality at every guest touchpoint. You will drive seamless arrivals and departures while upholding Kimpton's lifestyle philosophy, ensuring every interaction reflects the hotel’s personality.

The role emphasizes staff development, revenue-minded operations, and cross-department collaboration to create memorable guest journeys within a luxury

Qualifications

• 4–6 years of Front Office experience in upscale, lifestyle, or luxury hotels.
• Minimum 2 years in a supervisory Front Office role.
• Experience with Opera PMS or similar hotel management systems.
• Pre-opening experience is an advantage; GCC/Dubai experience beneficial.

Responsibilities

• Lead daily Front Office operations and guest service delivery.
• Create exceptional guest experiences and drive loyalty across touchpoints.
• Lead, coach, and mentor Front Office colleagues and supervisors.
• Identify opportunities for upselling and contribute to revenue objectives.
• Support Front Office pre-opening planning, recruitment, and training.

Skills

Front Office leadership

Guest service excellence

Team coaching

Education

Diploma or Degree in Hospitality Management/Business Administration

Tools

Opera PMS

Job description

Kimpton Sevn Dubai is seeking a Guest Experience Manager (Front Desk Manager) who will lead the Front Office team to deliver personalised service and hospitality at every guest touchpoint. You will drive seamless arrivals and departures while upholding Kimpton's lifestyle philosophy, ensuring every interaction reflects the hotel’s personality.

The role emphasizes staff development, revenue-minded operations, and cross-department collaboration to create memorable guest journeys within a luxury