Guest Experience & Connection Lead

IHG Hotels & Resorts; Dubai; On-site; AED 111,600 - 167,400; Full time

Benefits offered by this job

Competitive compensation

Global travel privileges

Career growth opportunities

Job summary

Kimpton Sevn Dubai, part of IHG Hotels & Resorts, is seeking a Lifestyle Manager to engage with guests and create memorable experiences.

The role focuses on building authentic relationships, ensuring every guest feels valued, and delivering personalised service that exceeds expectations. A strong hospitality background, emotional intelligence, and passion for storytelling are essential.

Competitive compensation and career growth opportunities are provided, along with a commitment to employee wellbeing.

Qualifications

• 3–5 years in Guest Relations, VIP Services, Front Office, or luxury hospitality.
• GCC/Dubai experience beneficial.
• Pre-opening experience is advantageous.

Responsibilities

• Create personalised guest experiences and foster relationships.
• Collect feedback and ensure guest satisfaction.
• Support guest recognition initiatives.

Skills

Relationship-driven hospitality professional

Strong communication skills

Emotional intelligence

Detail-oriented

Education

Hospitality or related qualification

Job description

Kimpton Sevn Dubai, part of IHG Hotels & Resorts, is seeking a Lifestyle Manager to engage with guests and create memorable experiences.

The role focuses on building authentic relationships, ensuring every guest feels valued, and delivering personalised service that exceeds expectations. A strong hospitality background, emotional intelligence, and passion for storytelling are essential.

Competitive compensation and career growth opportunities are provided, along with a commitment to employee wellbeing.