Guest Experience Lead - Luxury Front Desk (Pre-Opening)

InterContinental Hotels Group; Business Bay; On-site; AED 80,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Global travel privileges

Career growth opportunities

Job summary

InterContinental Hotels Group is seeking a Guest Experience Manager at Kimpton Sevn Dubai. This operational role is essential for leading the Front Desk team to ensure exceptional guest experiences, overseeing check-in/check-out processes, and driving service excellence.

The ideal candidate will have 4–6 years of experience in luxury hotels, with strong leadership, communication, and operational skills. This position offers the chance to be part of a pre-opening hotel, contributing to creating memorable guest journeys.

Qualifications

• 4–6 years of Front Office experience in upscale, lifestyle, or luxury hotels.
• Minimum 2 years in a supervisory or management Front Office role.
• Experience with Opera PMS or similar hotel management systems.
• Pre-opening experience is an advantage.

Responsibilities

• Oversee daily Front Desk operations and guest service delivery.
• Ensure efficient check-in, check-out, and room allocation processes.
• Lead, coach, and mentor Front Office colleagues.
• Drive guest satisfaction through proactive engagement.

Skills

Leadership

Service Excellence

Guest Experience

Communication

Problem Resolution

Education

Diploma or Degree in Hospitality Management

Tools

Opera PMS

Job description

InterContinental Hotels Group is seeking a Guest Experience Manager at Kimpton Sevn Dubai. This operational role is essential for leading the Front Desk team to ensure exceptional guest experiences, overseeing check-in/check-out processes, and driving service excellence.

The ideal candidate will have 4–6 years of experience in luxury hotels, with strong leadership, communication, and operational skills. This position offers the chance to be part of a pre-opening hotel, contributing to creating memorable guest journeys.