Luxury Front Office Supervisor — Elevate Guest Experience

Hilton; Dubai; On-site; AED 201,000 - 268,000; Full time

Job summary

Hilton in Dubai is seeking an Assistant Front Office Manager to help oversee daily front office operations, deliver warm hospitality, and ensure seamless check-in and guest interactions across a luxury property.

The role requires strong leadership, 2–4 years FO experience with 1–2 in supervision, a background in luxury brands, and fluency in English. You will coach the team, monitor guest satisfaction, and support revenue initiatives while maintaining Hilton service standards.

Qualifications

• Minimum 2–4 years of Front Office experience, with at least 1–2 years in a supervisory role.
• Previous experience in a luxury international hotel brand is required.
• Forbes Travel Guide experience or exposure to Forbes service standards is a strong advantage.
• Strong understanding of Front Office operations, guest relations, and luxury guest service standards.
• Proven ability to lead, coach, and develop a high-performing Front Office team.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to handle guest concerns professionally and deliver exceptional service recovery.
• Familiarity with hotel property management systems (Opera or similar) and Microsoft Office applications.
• Flexible to work shifts, weekends, and public holidays in a fast-paced luxury hospitality environment.
• Fluent in English; additional languages are an advantage.

Responsibilities

• Support daily front office operations: Oversee Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards.
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements.
• Support revenue initiatives: Promote hotel services and execute up-selling tactics to drive occupancy and revenue.
• Facilitate team knowledge: Provide regular updates and training on hotel offerings and local attractions.
• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold standards.
• Oversee VIP guest experience: Review VIP reservations and ensure seamless check-in/out.
• Inspire and develop the team: Supervise and coach front office staff, monitor performance, and foster a positive environment.

Skills

Front Office leadership

Guest service excellence

Luxury hospitality

Opera PMS knowledge

Microsoft Office

Communication skills

Team coaching

Shift flexibility

Forbes Travel Guide experience

English fluency

Tools

Opera PMS

Microsoft Office

Job description

Hilton in Dubai is seeking an Assistant Front Office Manager to help oversee daily front office operations, deliver warm hospitality, and ensure seamless check-in and guest interactions across a luxury property.

The role requires strong leadership, 2–4 years FO experience with 1–2 in supervision, a background in luxury brands, and fluency in English. You will coach the team, monitor guest satisfaction, and support revenue initiatives while maintaining Hilton service standards.