Luxury Fashion Consultant — Omni-Channel Experience

Chalhoub Group; Dubai; On-site; AED 81,000 - 99,000; Full time

Benefits offered by this job

Health care

Child education contribution

Remote and flexible working policies

Exclusive employee discounts

Job summary

Chalhoub Group is seeking candidates in Dubai for a dynamic fashion consultant role focused on delivering luxury experiences in a multi-channel environment. You will collect data on customer behaviour, drive client relationships across channels and provide feedback on products to enhance in-store performance.

Success depends on strong English communication, adherence to brand guidelines, and active participation in loyalty programs and marketing initiatives, with Emiratisation supporting the

Qualifications

• Strong English communication skills

Responsibilities

• Collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
• Drive client relationships within an omni-channel approach
• Provide pre-buying feedback on products
• Drive eNPS through people experience initiatives and culture
• Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
• Ensure click and collect are conducted within SLAs (Service-level agreement)
• Ensure customer data is properly captured in adherence to marketing team requirements
• Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..
• Support with in-store marketing events and activations
• Keep abreast of all brand social media activities and campaigns
• Drive sell-throughs within the store
• Support in-store CX initiatives
• Provide input to what’s working well/what’s not working well within the store
• This opportunity is for Emiratisation
• For general Fashion Consultant opportunities, please review the careers site for active vacancies

Skills

Strong English

Job description

Chalhoub Group is seeking candidates in Dubai for a dynamic fashion consultant role focused on delivering luxury experiences in a multi-channel environment. You will collect data on customer behaviour, drive client relationships across channels and provide feedback on products to enhance in-store performance.

Success depends on strong English communication, adherence to brand guidelines, and active participation in loyalty programs and marketing initiatives, with Emiratisation supporting the