Luxury Fashion Consultant - Omni-Channel Experience

Chalhoub Group; Abu Dhabi; Hybrid; AED 90,000 - 130,000; Full time

Benefits offered by this job

Health care

Child education contribution

Remote and flexible working policies

Exclusive employee discounts

Job summary

Chalhoub Group is seeking a role within its luxury retail ecosystem in Abu Dhabi to collect customer data, drive omni-channel relationships, and provide product feedback. The position emphasizes data-driven reviews, store-level CX, and loyalty program activation across a network of experiential stores and online touchpoints.

Strong English communication is required to engage with brands, customers, and internal teams.

Qualifications

• Strong English communication skills.

Responsibilities

• You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
• Drive client relationships within an omni-channel approach
• Provide pre-buying feedback on products
• Drive eNPS through people experience initiatives and culture
• Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
• Ensure click and collect are conducted within SLAs (Service-level agreement)
• Ensure customer data is properly captured in adherence to marketing team requirements
• Promote loyalty program (MUSE) and stay up-to-date with app offerings etc.
• Support with in-store marketing events and activations
• Keep abreast of all brand social media activities and campaigns
• Drive sell-throughs within the store
• Support in-store CX initiatives
• Provide input to what's working well/what's not working well within the store

Skills

Strong English communication

Job description

Chalhoub Group is seeking a role within its luxury retail ecosystem in Abu Dhabi to collect customer data, drive omni-channel relationships, and provide product feedback. The position emphasizes data-driven reviews, store-level CX, and loyalty program activation across a network of experiential stores and online touchpoints.

Strong English communication is required to engage with brands, customers, and internal teams.