Luxury F&B Reservations Specialist

FIVE Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel group in Dubai is seeking a Food and Beverage Reservations Sales Agent. This role requires 1-2 years of experience in luxury hotels, excellent communication skills, and a customer-oriented mindset. You will manage guest inquiries, convert reservations, and enhance the guest experience with a proactive and enthusiastic approach. Join a vibrant team that values sustainable luxury and exceptional service.

Benefits

Competitive salary

Dynamic work environment

Opportunities for career growth

Responsibilities

• Handle inbound calls and online inquiries with professionalism.
• Convert inquiries into confirmed reservations for dining and entertainment.
• Facilitate reservations and respond to guest requests.
• Exhibit enthusiasm and communication skills in guest interactions.
• Participate in meetings and collaborate with the team.

Skills

Excellent communication skills

Leadership and organisational skills

Creative problem-solving

Analytical skills

Customer satisfaction focus

Fluent in English

Education

1-2 years experience in luxury hotels

Tools

Hotel PMS (Opera)

Microsoft Word

Microsoft Excel

Outlook

Job description

A luxury hotel group in Dubai is seeking a Food and Beverage Reservations Sales Agent. This role requires 1-2 years of experience in luxury hotels, excellent communication skills, and a customer-oriented mindset. You will manage guest inquiries, convert reservations, and enhance the guest experience with a proactive and enthusiastic approach. Join a vibrant team that values sustainable luxury and exceptional service.