Luxury F&B Operations Lead - Guest Experience

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 180,000 - 240,000; Full time

Benefits offered by this job

Annual flights home

Life insurance

Incentive program

Wellness initiatives

World-class training

Career mobility

Internal growth opportunities

Job summary

Kerzner International Limited is seeking an Assistant Operations Manager for the Royal Tea Room Lounge at Atlantis The Royal in Dubai. You will support the Operations Manager in achieving sales, cost control and colleague retention while maintaining the highest guest experience standards in an ultra-luxury lobby lounge.

You will drive KPIs, supervise staff, manage inventory, and ensure compliance with food hygiene regulations.

Qualifications

• Candidates with at least 2 years experience in a managerial or supervisory role.
• International experience in a fine dining environment is preferred.

Responsibilities

• Oversee restaurant operations in a 5-star luxury property.
• Lead large teams of 50+ colleagues.
• Ensure guest satisfaction, service standards and food hygiene.
• Promote up-selling and maximize reservations and revenue.

Skills

Communication skills

Team leadership

MS Office proficiency

P&L & cost control

Menu engineering knowledge

Tools

POS systems

Restaurant Reservations Systems

MS Office

Outlook

Job description

Kerzner International Limited is seeking an Assistant Operations Manager for the Royal Tea Room Lounge at Atlantis The Royal in Dubai. You will support the Operations Manager in achieving sales, cost control and colleague retention while maintaining the highest guest experience standards in an ultra-luxury lobby lounge.

You will drive KPIs, supervise staff, manage inventory, and ensure compliance with food hygiene regulations.