Assistant Operations Manager, Royal Tea Room Lounge

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 180,000 - 240,000; Full time

Benefits offered by this job

Annual flights home

Life insurance

Incentive program

Wellness initiatives

World-class training

Career mobility

Internal growth opportunities

Job summary

Kerzner International Limited is seeking an Assistant Operations Manager for the Royal Tea Room Lounge at Atlantis The Royal in Dubai. You will support the Operations Manager in achieving sales, cost control and colleague retention while maintaining the highest guest experience standards in an ultra-luxury lobby lounge.

You will drive KPIs, supervise staff, manage inventory, and ensure compliance with food hygiene regulations.

Qualifications

• Candidates with at least 2 years experience in a managerial or supervisory role.
• International experience in a fine dining environment is preferred.

Responsibilities

• Oversee restaurant operations in a 5-star luxury property.
• Lead large teams of 50+ colleagues.
• Ensure guest satisfaction, service standards and food hygiene.
• Promote up-selling and maximize reservations and revenue.

Skills

Communication skills

Team leadership

MS Office proficiency

P&L & cost control

Menu engineering knowledge

Tools

POS systems

Restaurant Reservations Systems

MS Office

Outlook

Job description

About The Role

As an Assistant Operations Manager in Royal Tea Room Lounge you will assist the Operations Manager in achieving the stated objectives in sales cost control and colleague retention whilst ensuring the highest standard of guest experience in the iconic ultra luxury lobby lounge in Atlantis The Royal.

Key Duties and Responsibilities

• Drive departmental KPI s focusing on Guest IFH Forbes Helix and Social Media People CES Turnover Training Hours Product Health amp Safety ISO certification audits innovation Profit Revenues Costs of Sales Payroll Expenses and Net Contribution


• Maintain a complete understanding of all policies procedures standards specifications guidelines and training programs


• Oversee employment performance appraisals are followed and completed on a timely basis and perform quarterly one to one with subordinates


• Carry out detailed shift analysis in terms of staff performance service standards and implement improvement actions


• Responsible for inventory and ordering of restaurant operational tools and equipment


• In the absence of outlet manager attend daily operations meeting for the F amp B department and communicate relevant updates effectively to the restaurant team through daily briefings


• Manage the level consistency and service quality of the restaurant and bar operations


• Ensure that all outlet processes adhere to all food hygiene regulations and procedures


• Actively promote the use of up selling techniques within outlet to exceed guest expectations and increase revenue


• Actively seek and reviews customer feedback in regard to food quality service and overall satisfaction and takes appropriate and timely action


• Ensure reservations are maximized within the restaurant in liaison with Reception and the Restaurant Reservations team


• In absence of outlet manager handle guest complaints as per company P amp P this includes social media and 3rd party websites where guest may have negative or positive comments


• Ensure adherence to cash handling and reconciliation procedures in accordance with company policy

Benefits

We offer a competitive tax-free salary paid in UAE Dirhams AED alongside a wealth of benefits These include generous food and beverage privileges exclusive discounted rates at all Kerzner properties worldwide comprehensive health insurance with dental coverage annual flights home life insurance an incentive program and a variety of colleague wellness and social initiatives With a strong emphasis on learning and development colleagues at Atlantis enjoy access to world-class training career mobility and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term fulfilling career in luxury hospitality Join the A-Team and discover the extraordinary

About You

We are looking for candidates with at least 2 years experience in a managerial or supervisory role, overseeing one or more restaurants operations within a 5-star luxury property environment. Preferably you will have international experience in a fine dining environment and background overseeing large teams of 50+ colleagues.

Skills and Qualities we are looking for

• Outgoing, confident, good communication skills with the right attitude, a great team player with sincere and dependable personality Committed and passionate about Food and Beverage a dynamic, energetic, creative individual with a positive can do attitude. Ability to prioritize and delegate effectively in a high pressure environment


• Confident in dealing with peers and stakeholders at all levels, empowering others to make decisions


• Excellent business admin skills with experience in MS Office, including Word, Excel, PowerPoint and Outlook, POS systems, Restaurant Reservations Systems (good all-round business admin skills) P&L financial awareness with experience in managing food & beverage costs and inventory control. Good acumen on new worldwide market trends Knowledgeable in Menu Engineering