Luxury F&B Experience Coordinator

Anantara Group; United Arab Emirates; On-site; AED 180,000 - 300,000; Full time

Job summary

Anantara Downtown Dubai is looking for a hospitality professional to support the hotel’s operations and deliver outstanding guest service across the restaurant and the property.

You will adhere to SOPs, maintain professional telephone etiquette, liaise with guests on feedback, prepare monthly reports, coordinate training, and ensure brand standards while seeking cost-saving opportunities. This is a role within a luxury brand rooted in authentic hospitality.

Responsibilities

• To work as part of a team with colleagues to ensure timely service and the smooth running of the operation.
• To understand and adhere to all hotel policies and SOPs with regard to guest service, operational procedures, personal discipline, and grooming standards.
• To ensure every guest interaction is handled in a friendly, professional, and welcoming manner.
• To maintain professional telephone etiquette and have a thorough understanding of reservation policies and procedures.
• To be fully familiar with the services and facilities offered within the restaurant and throughout the hotel.
• To liaise with guests regarding their comments and feedback, compile the feedback, and share it with the entire department for continuous improvement.
• To prepare monthly reports and any other reports as required by management.
• To closely monitor and prepare departmental attendance and overtime reports.
• To coordinate with all sections of the department regarding the submission and implementation of training programs.
• To manage and control all departmental collaterals and printing materials, ensuring they comply with established standards, including menu spellings, logos, and departmental practices, while promoting effective resource utilization and cost-saving initiatives.
• To attend all required departmental briefings and meetings and ensure that all key points and action items are properly documented.
• To perform any other duties and responsibilities as assigned by management.

Job description

Anantara Downtown Dubai is looking for a hospitality professional to support the hotel’s operations and deliver outstanding guest service across the restaurant and the property.

You will adhere to SOPs, maintain professional telephone etiquette, liaise with guests on feedback, prepare monthly reports, coordinate training, and ensure brand standards while seeking cost-saving opportunities. This is a role within a luxury brand rooted in authentic hospitality.