Luxury Experience Center Operations Lead

Confidential Careers; Abu Dhabi; On-site; AED 167,000 - 312,000; Full time

Job summary

Confidential Careers in Abu Dhabi is seeking an experienced Duty Manager for its luxury Experience Center to ensure exceptional hospitality, premium customer experiences, and flawless facility operations.

The role supervises facilities teams and external contractors, reviews KPIs, and coordinates events, while upholding health, safety, and presentation standards in a fast-paced, guest-facing environment.

Qualifications

• Bachelor’s degree or diploma in Facilities Management, Engineering, Hospitality, or a related field.
• Minimum 5 years of relevant experience in luxury residential developments, hospitality, or premium experience centers.
• Strong leadership, communication, and customer service skills.
• Proven experience managing FM contractors, service providers, and daily facility operations.
• Ability to work in a fast-paced, customer-facing luxury environment.

Responsibilities

• Oversee daily facility operations including housekeeping, security, landscaping, MEP, and soft services.
• Maintain luxury hospitality and presentation standards across the Experience Center.
• Supervise FM contractors and service providers to ensure efficiency and quality.
• Handle customer, VIP, and management requests with professionalism.
• Conduct regular facility inspections and ensure health, safety, and maintenance compliance.
• Support sales and marketing events, ensuring smooth operations and readiness.
• Monitor contractor performance, costs, KPIs, and SLAs.
• Resolve service-related concerns and prepare regular operational reports.

Skills

Leadership

Communication

Customer service

FM management

Education

Bachelor's degree

Diploma

Job description

Confidential Careers in Abu Dhabi is seeking an experienced Duty Manager for its luxury Experience Center to ensure exceptional hospitality, premium customer experiences, and flawless facility operations.

The role supervises facilities teams and external contractors, reviews KPIs, and coordinates events, while upholding health, safety, and presentation standards in a fast-paced, guest-facing environment.