Luxury Customer Service Agent – Bilingual EN/FR

Wheely; Dubai; On-site; AED 91,400 - 109,479; Full time

Benefits offered by this job

Competitive salary

Monthly credit for journeys

Private health insurance

Professional development subsidies

Best-in-class equipment

Job summary

A premium ride-hailing service is seeking a Customer Service Representative in Dubai to deliver exceptional service to passengers and chauffeurs. The ideal candidate has experience in luxury customer-facing roles, fluency in both English and French, and thrives in a busy contact center. Responsibilities include managing customer communications, resolving issues, and maintaining satisfaction targets. The position offers a competitive salary of AED 9,000/month plus bonuses, along with a range of benefits including health insurance and professional development subsidies.

Qualifications

• Passion for exceptional customer service.
• Experience in a customer-facing role in the luxury service industry.
• Ability to thrive in a fast-paced high volume contact center.

Responsibilities

• Ensure the highest levels of customer service is delivered.
• Protect customer's time by adhering to operational SLAs.
• Investigate and resolve customer and chauffeur issues quickly.

Skills

Exceptional customer service

Interpersonal skills

Communication skills

Fluency in English

Fluency in French

Technical proficiency

Job description

A premium ride-hailing service is seeking a Customer Service Representative in Dubai to deliver exceptional service to passengers and chauffeurs. The ideal candidate has experience in luxury customer-facing roles, fluency in both English and French, and thrives in a busy contact center. Responsibilities include managing customer communications, resolving issues, and maintaining satisfaction targets. The position offers a competitive salary of AED 9,000/month plus bonuses, along with a range of benefits including health insurance and professional development subsidies.