Customer Service Agent, French Speakers

Wheely; Dubai; Sur place; AED 91 400 - 109 479; Plein temps

Avantages offerts par ce poste

Competitive salary

Monthly credit for journeys

Private health insurance

Professional development subsidies

Best-in-class equipment

Résumé du poste

A premium ride-hailing service is seeking a Customer Service Representative in Dubai to deliver exceptional service to passengers and chauffeurs. The ideal candidate has experience in luxury customer-facing roles, fluency in both English and French, and thrives in a busy contact center. Responsibilities include managing customer communications, resolving issues, and maintaining satisfaction targets. The position offers a competitive salary of AED 9,000/month plus bonuses, along with a range of benefits including health insurance and professional development subsidies.

Qualifications

• Passion for exceptional customer service.
• Experience in a customer-facing role in the luxury service industry.
• Ability to thrive in a fast-paced high volume contact center.

Responsabilités

• Ensure the highest levels of customer service is delivered.
• Protect customer's time by adhering to operational SLAs.
• Investigate and resolve customer and chauffeur issues quickly.

Connaissances

Exceptional customer service

Interpersonal skills

Communication skills

Fluency in English

Fluency in French

Technical proficiency

Description du poste

About Wheely

Wheely is a high-end ride-hailing service redefining premium transportation across major cities in Europe and the Middle East. We combine technology with the art of five-star chauffeuring to deliver a consistently exceptional experience.

As a profitable, fast-growing scale-up with $43M raised, we're expanding rapidly across EMEA and the US. We're adding exceptional talent to drive our next phase of growth.

About the role

Wheelys Customer Service team are directly responsible for facilitating perfect journeys for our passengers. They provide exceptional customer service to our chauffeurs & passengers by ensuring every need is met and each journey goes off without a hitch. This team is obsessed with understanding our customers’ preferences and delighting them with our service.

A successful candidate will act as the voice of Wheely, conducting calls and chats with our customers, and protecting their time by providing timely solutions to their problems.

What you will be doing

• Be responsible for ensuring the highest levels of customer service is delivered to our customers across multiple communication channels including calls, live chat and emails
• Protect our customer's time by adhering to operational SLAs
• Provide exceptional customer service by adhering to our rigorous luxury communication standards
• Maintain customer satisfaction targets
• Investigate and resolve customer and chauffeur issues quickly and efficiently
• Understand, prioritise and escape our customer's feedback to senior management and relevant teams
• Contribute and make a meaningful impact on our customers' experiences with our service and help us continue to grow as a company

Requirements

Must-have:

• Passion for exceptional customer service
• Experience in a customer-facing role in the luxury service industry
• Excellent interpersonal and communication skills
• The ability to thrive in a fast-paced high volume contact center
• Fluency in both spoken and written English & French
• Flexibility, to be able to do shift work including nights and weekends, in the office
• Technically proficient

Nice to have:

• Experience in a call centre

What we Offer

• Competitive salary of AED 9,000 per month and quarterly KPI-based bonus
• Monthly credit for journeys with Wheely
• Private health insurance
• Professional development subsidies
• Best-in-class equipment

All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice