Ecommerce CRM Lead – Luxury Retail, Data-Driven

Ecommerce CRM Manager - Chalhoub Group; Dubai; On-site; AED 240,000 - 420,000; Full time

Job summary

Chalhoub Group in Dubai is seeking an Ecommerce CRM Manager to lead CRM and cloud projects, aligning customer journeys with luxury brand partners. You will manage day-to-day activities, oversee schedules, and ensure high quality standards across programs.

The role requires experience in eCom retail, strong leadership, and the ability to turn data into actionable CRM strategies that delight Middle Eastern luxury customers. Salesforce experience is a plus.

Qualifications

• Experience within eCom retail - preferably in fashion and/or luxury.
• You have experience leading a team.
• You know how to leverage data and use it within your CRM strategies.
• Ability to think outside the box.
• You understand what luxury and Middle Eastern customers respond to.
• Experience with Salesforce is a bonus.

Responsibilities

• Managing the day-to-day activities of CRM and Cloud projects, including overseeing project responsibilities and schedules.
• Monitoring project results for significant deviations. Ensuring adherence to quality standards and processes.
• Evaluating and managing customer requirements to ensure that service expectations are achievable, developed, and met.
• Directing, motivating, and developing project staff. Identifying and addressing the training and development needs of CRM and Cloud managers and teams.
• Managing and developing the training delivery team including instructors and developers; managing any outside contractor services for training and coordinating technology-delivered training.
• Meeting with business managers to identify specific skills required by staff; ensuring appropriate training resources are on hand to develop those skills.
• Developing long-term training strategy including ongoing needs assessment and feedback from quality monitoring processes.
• Managing and coordinating physical and technology-based training facilities.

Skills

Team leadership

Data-driven CRM

E-commerce retail

Salesforce experience

Luxury market understanding

Tools

Salesforce

Job description

Chalhoub Group in Dubai is seeking an Ecommerce CRM Manager to lead CRM and cloud projects, aligning customer journeys with luxury brand partners. You will manage day-to-day activities, oversee schedules, and ensure high quality standards across programs.

The role requires experience in eCom retail, strong leadership, and the ability to turn data into actionable CRM strategies that delight Middle Eastern luxury customers. Salesforce experience is a plus.