Luxury Client Experience & QA Specialist

YOSH; Al Nahyan; On-site; AED 70,000 - 100,000; Full time

Job summary

Yosh is seeking a Client Experience & Quality Assurance Specialist to ensure service excellence across our luxury property portfolio. You will conduct quality assessments, monitor compliance with service standards, and support property teams in delivering exceptional client experiences.

Responsibilities include audits, reporting, coaching, and pre-opening assessments, with a focus on continuous improvement and adherence to luxury hospitality guidelines.

Qualifications

• Bachelor's degree in hospitality management, business administration, or related field.
• Experience in luxury hospitality and quality assurance is required.
• Strong understanding of luxury service standards and customer experience principles.
• Experience with audits or quality evaluations (Forbes Travel Guide, LQA, etc.).
• Excellent attention to detail, analytical thinking, and problem-solving abilities.
• Strong communication, reporting, and interpersonal skills.
• Ability to provide constructive feedback to influence improvements.
• Proficiency in Microsoft Office and reporting tools.

Responsibilities

• Conduct regular quality assurance inspections across the property portfolio.
• Evaluate service delivery and client experience to identify improvements.
• Prepare detailed assessment reports with findings and corrective actions.
• Collaborate with property managers to implement improvement plans.
• Monitor compliance with policies, guidelines, and standards.
• Provide on-the-spot coaching to enhance service quality.
• Conduct pre-opening property assessments for readiness.
• Maintain assessment records and improvement dashboards.
• Identify opportunities for continuous service excellence improvements.

Skills

Quality assurance

Customer experience

Analytical thinking

Problem solving

Communication

Interpersonal skills

MS Office

Reporting

Education

Bachelor's degree in Hospitality Management

Business Administration

Tools

Microsoft Office

Reporting tools

Job description

Yosh is seeking a Client Experience & Quality Assurance Specialist to ensure service excellence across our luxury property portfolio. You will conduct quality assessments, monitor compliance with service standards, and support property teams in delivering exceptional client experiences.

Responsibilities include audits, reporting, coaching, and pre-opening assessments, with a focus on continuous improvement and adherence to luxury hospitality guidelines.