Luxury Client Experience & QA Specialist

YOSH; Abu Dhabi; Presencial; AED 180.000 - 240.000; Jornada completa

Descripción de la vacante

YOSH is seeking a detail-oriented Client Experience & Quality Assurance Specialist to uphold luxury service standards across our portfolio of properties. You will conduct inspections, assess client experiences, and drive improvement plans with property teams to ensure exceptional service.

The role focuses on audits, coaching, and proactive quality enhancement, including pre-opening assessments and ongoing performance tracking to sustain top-tier client satisfaction.

Formación

• Bachelor's degree in Hospitality Management, Business Administration or related field.
• Experience in Luxury Hospitality and Quality Assurance.
• Strong understanding of luxury service standards and customer experience principles.
• Experience conducting operational audits, service inspections, or quality evaluations (Forbes Travel Guide LQA or similar).
• Excellent attention to detail, analytical thinking and problem-solving abilities.
• Strong communication, reporting and interpersonal skills.
• Ability to provide constructive feedback and influence operational teams to improve service.
• Proficiency in Microsoft Office and reporting tools.

Responsabilidades

• Conduct regular quality assurance inspections and service excellence assessments across the property portfolio to ensure compliance with standards.
• Evaluate service delivery and operational practices to identify improvements and best practices.
• Prepare detailed assessment reports with findings, recommendations and corrective actions.
• Collaborate with Property Managers and Operations teams to develop and implement improvement plans.
• Monitor compliance with policies, service guidelines and standards across properties.
• Support the enforcement of culture, service values and luxury hospitality standards.
• Provide guidance and on-the-spot coaching to enhance service quality and client interactions.
• Perform pre-opening property assessments for readiness and alignment with expectations.
• Monitor corrective action plans, track progress and address recurring deficiencies.
• Maintain accurate assessment records, dashboards and improvement tracking reports.
• Identify opportunities for continuous improvement and contribute to service excellence initiatives.
• Stay informed about luxury hospitality trends to enhance client experience.

Conocimientos

Attention to detail

Analytical thinking

Problem-solving

Communication

Interpersonal skills

Feedback & influence

Educación

Bachelor's degree in Hospitality Management

Herramientas

Microsoft Office

Descripción del empleo

YOSH is seeking a detail-oriented Client Experience & Quality Assurance Specialist to uphold luxury service standards across our portfolio of properties. You will conduct inspections, assess client experiences, and drive improvement plans with property teams to ensure exceptional service.

The role focuses on audits, coaching, and proactive quality enhancement, including pre-opening assessments and ongoing performance tracking to sustain top-tier client satisfaction.